Practice Coordinator/Receptionist

seek.com.au; Woonona; On-site; AUD 42,000 - 54,000; Full time

Job summary

seek.com.au is seeking an experienced Dental Receptionist to coordinate and manage the day-to-day running of a busy dental practice. You will be the first and last point of contact for patients, handling phones, payments, appointments and leading the team to deliver high-quality patient care.

The role emphasizes strong communication, organisation, and the ability to support daily administration while upholding health and safety and infection control standards.

Qualifications

• Be the first and last point of contact for patients.
• Manage the day-to-day operation of the practice.
• Answer phones, manage payments and appointments.
• Provide leadership, direction and support to the team.
• Ensure facilities and equipment are maintained to standards.
• Ensure compliance with health and safety, infection control and clinical governance.

Responsibilities

• Assist the team in all areas of the practice as needed.
• Demonstrate outstanding communication with patients and staff.
• Coordinate day-to-day administrative tasks to ensure smooth operations.

Skills

Communication skills

Team coordination

Administrative skills

People skills

Education

Certificate 3 in Dental Assisting

Certificate 4 in Dental Assisting

Tools

Practice management software

Computer literacy

Job description

We are a busy dental practice, currently seeking an experienced Dental Receptionist to coordinate and manage the day to day running of the practice. We provide state-of-the-art dentistry and high-quality patient care to the local communities, and we are looking for a reliable, enthusiastic person with a solid work ethic and a positive attitude to join our team.

This is an excellent opportunity for a passionate and hardworking individual looking to establish themselves in a modern and innovative Practice that aims to provide the latest in digital dentistry. This position will play a crucial role in our patient interaction and staff management and as such you should display outstanding communication skills, while also playing a key role in team coordination, and being able to provide day to day administration.

About the role:

• Be the first and last point of contact for our patients
• Management of the day to day operationof the practice
• Answering the phones, managing payments and making appointments
• Provide leadership, direction and support to the team
• Ensure all practice facilities and equipment are maintained well and to business standards
• Ensure practice compliance with health and safety, infection controland clinical governance
• Required to assist the team in all areas of the practice as needed

About you:

• Dental experience gained from working within the dental or medical field is desirable but not essential.
• Certificate 3 and/or 4 in Dental Assisting would be a positive asset
• Sound knowledge with computers
• Exceptional organisation skills
• Able to demonstrate well rounded interpersonal skills to work with and manage a team
• Self-motivated, reliable and show Initiative
• A high degree of empathy and the willingness to go the extra mile for our patients
• Excellent written and verbal communication skills; professional phone manner, ability to build team and patient relationships