Full Time Dental Administrator

Paladin Dental; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Mentoring and development

Competitive remuneration

Job summary

Paladin Dental is seeking a Dental Administrator to be the friendly, organised heart of the practice in Melbourne. You’ll manage the front desk, patient communications, appointments and payments, while coaching dental assistants and supporting the clinical team.

You’ll have opportunities to grow into an Administrative Coordinator role as the practice expands, with mentoring, training and ongoing development.

Qualifications

• Experience in dental/healthcare or customer service environments.
• Reception or practice experience highly regarded.
• Certificate III/IV in Dental Assisting is highly regarded.
• Ability to communicate warmly and clearly with patients about treatment and fees.
• Very organised with attention to detail and multi-tasking.
• Comfort with practice management software and computer systems.
• Proactive, follows through, and builds relationships.
• Ambition to grow into an Administrative Coordinator role.

Responsibilities

• Be first point of contact, welcoming patients via phone, email and SMS.
• Manage appointment book and coordinate patient flow between reception and surgeries.
• Process payments, deposits and payment plans; handle related admin.
• Maintain accurate patient records and recall/reactivation activities.
• Coordinate treatment plans with dentists and clinical team.
• Mentor dental assistants in four-handed dentistry and infection control.
• Track outstanding treatment plans and follow up with patients.

Skills

Customer service

Organisational skills

Communication

Leadership training

Practice software

Education

Certificate III/IV in Dental Assisting

Tools

Practice management software

Job description

As our Dental Administrator, you'll be the organised, friendly heart of the practice: keeping the front desk running smoothly, looking after patients from their first call, and working closely with our dentists, hygienists, dental assistants and reception team. You'll also step chair-side to coach our dental assistants and help raise the standard of care patients experience. Along the way, you'll work alongside our coordination team and build the skills, product knowledge and patient confidence to step up into the Administrative Coordinator role as the practice grows.

Key responsibilities

Be the first point of contact, welcoming patients and handling enquiries by phone, email and SMS with warmth and professionalism

Manage the appointment book, scheduling and confirming appointments to keep patient flow smooth between reception, surgeries and hygiene

Process payments, deposits and payment plans, and handle treatment-related administration

Keep patient records accurate and up to date

Run recall and reactivation to keep patients connected to their long-term care

Help resolve patient concerns, escalating where needed

Help coordinate treatment plans and appointment sequences with the dentists and clinical team

Track outstanding treatment plans and assist with patient follow-up

Coach and mentor dental assistants on four-handed dentistry, instrument and tray set-up, infection control, patient care and clinical communication

About you

Have experience in a dental, healthcare, medical or customer-service environment. Dental reception or practice experience is highly regarded

Bring hands-on chair-side dental assisting experience, with the confidence to train and lead others. A Certificate III or IV in Dental Assisting is highly regarded

Communicate with warmth and clarity, and are comfortable (or keen to become comfortable) talking with patients about treatment, fees and payment options

Are highly organised with excellent attention to detail, and can juggle multiple priorities

Are confident with practice management software and computer systems

Take initiative and enjoy following through, building relationships and getting things done

Are ambitious to grow and excited by a pathway into a coordinator role

About us

At Paladin Dental, dentistry is about more than treating teeth. We take time to understand our patients, build long-term relationships and deliver personalised care that protects their smiles for life. We invest in our people the same way, because the best patient care comes from a team that keeps growing.

A clear pathway to Administrative Coordinator, with mentoring, training and regular development check-ins

Competitive remuneration based on experience

A modern, growing practice with a supportive, friendly team and a positive culture

A varied role combining patient care, leadership and hands-on clinical work

The chance to make a genuine, visible difference to patients and to the team