Front office coordinator

The Dental Practice; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

The Dental Practice is seeking enthusiastic Front Office Coordinators / Patient Experience coordinators to deliver premium service in a welcoming, modern dental environment. You will connect with people, thrive in a fast-paced setting, and take pride in making every patient feel valued.

At a minimum you will have 2 years dental experience and training will be provided to help you excel in this role, including proficiency with dental software and customer service excellence.

Qualifications

• Must have 2 years dental experience or reception experience in a clinical setting.
• Receptionist experience is an advantage but not essential; training will be provided.

Responsibilities

• Build relationships with patients and coordinate treatment.
• Manage multiple administrative tasks while keeping operations smooth.
• Support teammates and contribute to a positive workplace culture.
• Make patients feel welcome and well cared for.
• Pay attention to details that make a difference; ensure personalised care.

Skills

Customer service

Communication

Administrative skills

Relationship building

Teamwork

Tools

Dental software

Web software

Job description

The Dental Practice is looking for enthusiastic, polished, and professional Front Office Coordinators / Patient Experience coordinators who are passionate about delivering a premium level of service in a welcoming, modern dental environment. You will be connecting with people, thriving in a fast-paced setting, and taking pride in making every patient feel valued. At a minimum you will have 2 years dental experience and training will be provided to further excel in this role.

Key responsibilities

Build relationships with patients and coordinate treatment

Manage multiple administrative tasks while keeping everything running smoothly

Support teammates and contribute to a positive workplace culture

Make patients feel welcome and well cared for

Pay attention to details that make a difference

Show genuine care and make every interaction feel personal and memorable

About you

Friendly, approachable, and naturally enjoy building relationships

Professional and polished with strong attention to detail

Confident using computers and comfortable with technology

Strong administrative skills, organised and proactive

Team player who enjoys collaborating with others

Customer service focused with experience in client-facing roles such as hospitality, retail, or travel

Positive, motivated, and people-focused - we want you to be the definition of a people person!

About us

At The Dental Practice, we're passionate about providing exceptional dental care and creating positive experiences for every patient who walks through our doors. We believe that great service goes beyond the basics. It's about showing genuine care, paying attention to the little things, and making every interaction feel personal and memorable. Our team is guided by three key values: Above and Beyond, Excellence with Passion and Care, and Positivity and Teamwork. Our job satisfaction is knowing that we have improved our patient's quality of life.

A modern dental practice where patient experience and quality service are at the heart of everything

Career development opportunities to build skills and grow professionally within the dental industry

A supportive team of passionate, friendly people who value teamwork, respect, and collaboration

A rewarding role making a genuine difference by helping patients feel comfortable, confident, and cared for

Requirements

Must have 2 years dental experience -receptionist an advantage not essential

Dental 4 windows/web software an advantage not essential