Porter

Colonial Group; Dunsborough; On-site; AUD 42,000 - 52,000; Full time

Job summary

Colonial Group in Dunsborough, WA, is seeking a Porter to welcome guests, assist with luggage, and support concierge services to ensure a smooth stay. This role focuses on creating a warm first impression and high-quality guest experiences.

You will help with parking, deliver bags to rooms, and provide local knowledge with a friendly, proactive approach. Weekend availability is required to cover busy periods and guest needs.

Qualifications

• Excellent communication and interpersonal abilities.
• Good local knowledge or ability to learn quickly.
• Driver's license; open (manual) licence advantageous.
• Friendly, enthusiastic demeanour with strong customer service aptitude.
• Flexible availability; weekend work required.

Responsibilities

• Greet guests and assist with luggage to ensure a smooth arrival.
• Provide concierge-style support to guests throughout their stay.
• Assist with parking guests' cars and transport logistics.
• Store luggage and deliver bags to and from rooms as required.

Skills

Communication skills

Interpersonal skills

Customer service

Local knowledge

Driver's license

Job description

Purpose

As a Porter, your role is all about making our hotel guests' stay as smooth as possible. You will be there to help with luggage, warmly greet guests, offer concierge services, and assist with transportation and parking. Your focus? Ensuring our guests feel comfortable, cared for, and ready to enjoy their time with us.

Primary Responsibilities

• You'll be the initial friendly face that guests encounter upon arriving at the property
• Your vital task will involve crafting an authentic and inviting first impression
• Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role
• You'll lend a hand with parking guests' cars, making their experience hassle-free
• Storing luggage and delivering bags to and from rooms will be part of your hands-on duties

Skills and Experience

• Outstanding communication and interpersonal abilities

• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Driver's licence - possessing an open (manual) drivers licence is advantageous

• Remarkable customer service aptitude accompanied by a friendly and enthusiastic demeanour
• Flexible availability as weekend availability required