Porter

Travel + Leisure Co.; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Subsidised Private Health Insurance

Professional Development Funding

Discounted Hotel & Resort stays

Job summary

Travel + Leisure Co. is seeking a Porter to assist in day-to-day front desk operations, including greeting owners and guests, providing local information, and managing paperwork.

The ideal candidate will have previous experience in a similar role, excellent customer service skills, and the ability to work unsupervised during busy periods. The position offers unique benefits including subsidised health insurance and professional development funding.

Qualifications

• Previous experience in a similar Concierge/Front Office role in a Resort/Hotel environment is essential.
• Genuine passion for customer service and exceeding customer expectations.
• Excellent communication, interpersonal and customer service skills.
• Competent in computer systems.
• The ability to work unsupervised in a busy environment.
• Immaculate presentation and grooming standards.
• Ability to work between 7am to 11pm on a 7 day rotating roster.

Responsibilities

• Assist in the day-to-day operation of the front desk.
• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete all department related paperwork.
• Use communication equipment including telephones, facsimiles and computers.

Skills

Customer service

Communication skills

Computer systems

Presentation standards

Tools

Opera

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

As a Porter, you will be responsible for assisting in the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Subsidised Private Health Insurance


• Professional Development Funding


• Discounted Hotel & Resort stays globally

What You'll Bring

To be successful in this role, you will be:

• Previous experience in a similar Concierge/Front Office role in a Resort/Hotel environment is essential


• Genuine passion for customer service and exceeding customer expectations


• Excellent communication, interpersonal and customer service skills


• Competent in computer systems (Opera experience an advantage)


• The ability to work unsupervised in a busy environment


• Immaculate presentation and grooming standards


• Ability to work between 7am to 11pm on a 7 day rotating roster, including weekends and school holiday periods

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.