Guest Service Agent

Accor Apartments & Realty; Albury City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Accor Apartments & Realty in NSW is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out. You will handle reservations, communicate with guests and colleagues, and promote hotel amenities to enhance stays.

The role requires available to work varied shifts including nights and weekends, strong communication skills, and the ability to multitask under pressure. Training provided and friendly team environment.

Qualifications

• Experience at a hotel front desk is advantageous.
• Creative approach to customer service.
• Ability to collaborate within teams and work independently.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.
• Willingness to work varied shifts including nights and holidays.

Responsibilities

• Welcome guests warmly from check-in to check-out.
• Handle reservations and guest accounts accurately.
• Communicate with guests and colleagues for cohesive service.
• Promote hotel amenities and services to guests.
• Share local knowledge about neighbourhood hotspots.
• Assist in resolving guest issues with a positive attitude.

Skills

Front desk operations

Guest communication

Team collaboration

Multitasking under pressure

Written and verbal communication

Flexible shifts (nights/weekends/hols)

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required