Porter

Hannah St Hotel; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Hannah St Hotel Melbourne is seeking a dedicated Front Office Porter to join our team and uphold the highest standards of hospitality. You will welcome guests, assist with luggage and transportation, and provide accurate information about facilities and local attractions.

As a Front Office Porter, you will support the Front Office team with guest requests, maintain a pristine lobby, and ensure every interaction reflects the luxury and professionalism of Hannah St Hotel.

Qualifications

• Polished, professional approach with strong customer service focus.
• Ability to remain calm and efficient under pressure.
• Proactive attitude and willingness to assist across tasks.
• Excellent communication and interpersonal skills.
• Previous experience in a luxury hotel environment is highly regarded.

Responsibilities

• Welcome guests and assist with luggage and transportation needs.
• Provide accurate information about hotel facilities and local attractions.
• Support the Front Office team with guest requests and operational tasks.
• Maintain a clean and organized lobby and entrance area.
• Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel.

Skills

Customer service

Professional appearance

Communication

Interpersonal skills

Calm under pressure

Proactive attitude

Job description

Join Our Team at Hannah St Hotel Melbourne – Porter

At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Porterto join our team and uphold the highest standards of hospitality.

As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect.

What We’re Looking For:

• A polished, professional approach with a strong customer service focus.
• Ability to remain calm and efficient under pressure.
• A proactive attitude and willingness to assist across various tasks.
• Excellent communication and interpersonal skills.
• Previous experience in a similar role within a luxury hotel environment is highly regarded.

Key Responsibilities:

• Welcome guests and assist with luggage and transportation needs.
• Provide accurate information about hotel facilities and local attractions.
• Support the Front Office team with guest requests and operational tasks.
• Maintain a clean and organized lobby and entrance area.
• Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel.

At Hannah St Hotel, we foster a collaborative and respectful work environment where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you.