Concierge

Colonial Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Colonial Group in Sydney is seeking a personable Concierge to elevate guests' experiences with personalised assistance, local insights and exceptional service.

You will help guests with transport, recommendations, and coordination across departments, while working a flexible rotating roster including evenings and weekends.

Qualifications

• Previous customer service experience, preferably in the hospitality industry.
• Ability to manage multiple tasks and perform under pressure.
• Strong problem-solving and proactive approach.

Responsibilities

• Foster genuine connections with guests and make them feel valued.
• Assist guests with transport, luggage delivery/storage, parking and valet services.
• Address and resolve guest concerns promptly and professionally.
• Offer expert recommendations for local attractions, restaurants, and activities.
• Promote seamless communication across departments (Housekeeping, Front Office, Maintenance).

Skills

Customer service

Multitasking

Problem solving

Communication

Local knowledge

Driver's license

Flexible roster

Hospitality

Job description

Purpose

As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
• Address and resolve guest concerns promptly and professionally
• Offer expert recommendations for local attractions, restaurants, and activities
• Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance

Skills and Experience

• Previous customer service experience, preferably in the hospitality industry
• A track record of effectively managing multiple tasks and excelling in high-pressure situations
• Strong problem-solving abilities and a proactive approach
• Outstanding communication and interpersonal abilities
• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Drivers licence – possessing an open (manual) drivers licence is advantageous
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required