Porter

Accor; City of Launceston; On-site; AUD 30,000 - 39,000; Full time

Job summary

Accor is seeking a friendly Porter in Launceston, Australia, to support guests from arrival through departure. You will welcome guests, assist with luggage, and help guests with parking and transportation, ensuring a smooth, enjoyable stay.

The role emphasizes hospitality, strong communication, and a helpful demeanor, with weekend availability required to cover peak times and guest needs.

Qualifications

• Outstanding communication and interpersonal abilities.
• Ability to learn local knowledge quickly or possess strong local knowledge.
• Driver's license and driving-friendly operations may be beneficial.
• Strong customer service mindset with a friendly, energetic demeanour.
• Flexible weekends are required.

Responsibilities

• Greet guests warmly on arrival and be the first friendly face at the property.
• Create an authentic and inviting first impression for guests.
• Deliver top-notch customer service throughout guests' stay.
• Assist with parking guests' cars to ensure a smooth experience.
• Store luggage and deliver bags to and from rooms as part of daily duties.

Skills

Communication

Interpersonal skills

Local knowledge

Driver's license

Customer service

Weekend availability

Job description

Purpose

As a Porter, your role is all about making our hotel guests' stay as smooth as possible. You will be there to help with luggage, warmly greet guests, offer concierge services, and assist with transportation and parking. Your focus? Ensuring our guests feel comfortable, cared for, and ready to enjoy their time with us.

Primary Responsibilities

• You'll be the initial friendly face that guests encounter upon arriving at the property
• Your vital task will involve crafting an authentic and inviting first impression
• Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role
• You'll lend a hand with parking guests' cars, making their experience hassle-free
• Storing luggage and delivering bags to and from rooms will be part of your hands-on duties

Skills and Experience

• Outstanding communication and interpersonal abilities
• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Driver's licence - possessing an open (manual) drivers licence is advantageous
• Remarkable customer service aptitude accompanied by a friendly and enthusiastic demeanour
• Flexible availability as weekend availability required