Podiatry Practice Admin & Front Desk Specialist

Podiatry Plus Gippsland; Traralgon; On-site; AUD 50,000 - 65,000; Full time

Job summary

Podiatry Plus Gippsland in Traralgon invites a friendly, professional administrator to support reception, appointment management, patient administration, billing and stock control in a busy private podiatry practice.

You will answer inquiries, schedule and confirm appointments, check patients in and out, process payments, maintain accurate demographics and communicate clearly with patients, clinicians and management.

Qualifications

• High level of professionalism, organisation and attention to detail.
• Ability to maintain strict confidentiality regarding patient, clinical, financial and business information.
• Compliance with applicable privacy legislation and practice privacy policies.
• Ability to work as part of a small but inclusive team.

Responsibilities

• Provide a warm, professional and welcoming experience for all patients and visitors
• Act as an initial point of contact for patients attending or contacting the practice
• Manage telephone, email and in-person enquiries in a timely and professional manner
• Schedule, confirm, reschedule and cancel appointments
• Manage clinician diaries and assist in maintaining efficient appointment utilisation
• Ensure patients are appropriately checked in and checked out
• Provide patients with accurate information regarding appointments, practice procedures, fees and general services
• Maintain accurate and current patient demographic and administrative information
• Process patient payments and issue receipts
• Monitor stock levels of clinical, office and reception supplies
• Support clinicians during consultation hours to provide high level patient care and clinic efficiency

Skills

Professionalism

Attention to detail

Confidentiality

Teamwork

Job description

Podiatry Plus Gippsland in Traralgon invites a friendly, professional administrator to support reception, appointment management, patient administration, billing and stock control in a busy private podiatry practice.

You will answer inquiries, schedule and confirm appointments, check patients in and out, process payments, maintain accurate demographics and communicate clearly with patients, clinicians and management.