PMS & Operations Coordinator — Data-Driven Support

Shoalhaven City Council; Nowra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous leave entitlements

Long Service Leave after 5 years

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible and remote working

Novated lease arrangements

Professional development and training

Wellbeing programs (EAP, Fitness)

NSW Welcome Experience

Job summary

Shoalhaven City Council in Nowra is seeking a proactive PMS administrator to support Holiday Haven’s Property Management System. You will ensure reliable system performance, deliver user support, and drive process improvements to enhance park operations and customer experience.

Working with stakeholders, you will configure the system, develop documentation, train users, analyse data for operational decisions, and coordinate with vendors and IT to adopt best practices.

Qualifications

• Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology, or a closely related field; and/or equivalent demonstrated skills and experience
• Previous experience in customer service and/or administration role
• Class C Driver's Licence
• Proof of right to work in Australia

Responsibilities

• Administer and support Holiday Haven's Property Management System (PMS) to ensure reliable performance
• Provide user support, troubleshooting and continuous improvement of the PMS
• Analyse system data and reporting to support operational decision-making
• Deliver user training, develop documentation and drive system adoption
• Collaborate with vendors, IT teams and internal customers to coordinate changes and improvements

Skills

Customer service

Administration

Stakeholder management

Education

Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology (or equivalent)

Job description

Shoalhaven City Council in Nowra is seeking a proactive PMS administrator to support Holiday Haven’s Property Management System. You will ensure reliable system performance, deliver user support, and drive process improvements to enhance park operations and customer experience.

Working with stakeholders, you will configure the system, develop documentation, train users, analyse data for operational decisions, and coordinate with vendors and IT to adopt best practices.