Business Process Analyst

Port Macquarie Hastings Council; Port Macquarie; Hybrid; AUD 101,000 - 113,000; Full time

Benefits offered by this job

Flexible work arrangements

Gym membership (Fitness Passport)

Welcome Experience

Learning and development opportunities

Annual salary review

Long service leave after 5 years

Employee assistance program

Salary packaging options

Annual awards ceremony

Job summary

Port Macquarie Hastings Council is seeking an experienced Business Process Analyst to join the Digital Projects team. You will map current processes, identify gaps and design practical improvements across business and technical groups to deliver better public services.

You’ll analyze information, prepare requirements and support testing, guided by legislative and organisational priorities. The role supports hybrid work, salary progression and development opportunities.

Qualifications

• A degree or diploma in Business, Information Technology, Business Analysis, Project Management or a relevant discipline, or equivalent demonstrated experience.
• Experience in business analysis, process mapping and business process improvement, including identifying opportunities for digital solutions.
• Strong communication and interpersonal skills, with the ability to build relationships, facilitate workshops and gather requirements from people with different perspectives.

Responsibilities

• Meet with stakeholders to understand their needs, explore challenges and capture how current processes work.
• Facilitate workshops and map processes to identify gaps, clarify requirements and agree on improvement opportunities.
• Analyse information and develop practical recommendations that reflect Council’s operating environment.
• Prepare and maintain business requirements, process maps, procedures and project documentation.
• Work with business and technical teams to evaluate solutions, support testing and track the benefits of improvements.
• Support change through clear communication, impact assessment and activities that help employees adopt new processes and systems.

Skills

Business analysis

Process mapping

Requirements gathering

Stakeholder engagement

Analytical thinking

Problem solving

Education

Degree in Business/IT

Job description

About The Opportunity

At PMHC every employee plays a part in ensuring we work together to achieve positive outcomes for our community. To help us achieve this, we are seeking an experienced Business Process Analyst to join our Digital Projects team.

This role offers the opportunity to work across Council, understand how things operate and turn those insights into practical improvements. You will work with business and technical teams to capture processes, identify opportunities and support digital solutions that help our people deliver services more effectively.

We’re looking for someone who is approachable, curious and enjoys getting to the heart of a problem. You’ll listen, ask thoughtful questions and explore why a process works the way it does before recommending changes. You’ll bring an eye for detail and a practical approach that considers legislative requirements, organisational priorities and available resources.

On a Typical Day This Role Will

• Meet with stakeholders to understand their needs, explore challenges and capture how current processes work.
• Facilitate workshops and map processes to identify gaps, clarify requirements and agree on improvement opportunities.
• Analyse information and develop practical recommendations that reflect Council’s operating environment.
• Prepare and maintain business requirements, process maps, procedures and project documentation.
• Work with business and technical teams to evaluate solutions, support testing and track the benefits of improvements.
• Support change through clear communication, impact assessment and activities that help employees adopt new processes and systems.

To Succeed In This Role, You Will Have

• A degree or diploma in Business, Information Technology, Business Analysis, Project Management or a relevant discipline, or equivalent demonstrated experience.
• Experience in business analysis, process mapping and business process improvement, including identifying opportunities for digital solutions.
• Strong communication and interpersonal skills, with the ability to build relationships, facilitate workshops and gather requirements from people with different perspectives.
• Experience preparing clear business requirements, business cases, process maps and supporting documentation.
• Experience supporting technology projects and an understanding of project management methodologies and delivery frameworks.
• Strong analytical and problem‑solving skills, with a passion for understanding issues and questioning assumptions.
• The initiative to work independently, contribute to a team and adapt as priorities evolve.

Local government experience will be highly valued, particularly an understanding of working within legislative requirements, established structures and limited budgets. Broader project management experience is desirable.

Remuneration And Benefits

Employment Type: Full time, Permanent 35 hours per week.

Salary (exclusive of super): Starting in the range of $101,015 to $113,067 depending on skills and experience.

Opportunity for performance based increases available after 12 months.

Benefits

• Flexible work arrangements - hybrid working and flexi‑time
• Discounted gym membership through membership to Fitness Passport
• Candidates relocating to the region have access to The Welcome Experience
• Opportunities for learning and development and internal career progression
• Annual salary increase as per the Local Government (State) Award 2026 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

About The Port Macquarie Hastings Region

The region is one of Australia’s most enviable locations. We boast a stunning hinterland, kilometres of pristine beaches, national parks, playgrounds, sporting facilities, restaurants, galleries, theatres and a genuine community vibe. The Mid‑North Coast is perfect for hiking, surfing, camping, fishing, exploration, sports, arts, theatre, food and wine.

Questions?

If you would like to know more about this opportunity or have any questions about the role, please contact Jane Kercher, Technology Program Manager on [phone]

Applications Close: Sunday 18 October 2026 at 11:30pm

Interviews are scheduled to take place on 22 October 2026 with invites being sent out on the afternoon of 19 October

At Port Macquarie-Hastings Council

We believe that diversity makes us stronger. We are committed to creating a workplace that reflects the vibrant community we serve—where everyone feels welcome, respected, and empowered to thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, culturally and linguistically diverse individuals, and members of the LGBTQIA+ community.

If you require any adjustments during the recruitment process or in the workplace, please contact us at [e-mail]. We’re here to support you every step of the way.

Notes

Suitable candidates may be placed on an eligibility list for future identical positions for 6 months or a talent pool for similar positions for a period of up to 12 months.

Preferred applicants are required to complete pre‑employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment (includes drug and alcohol testing); Qualification verification; Working with Children Check verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview). Please regularly check your 'junk mail' or ensure our email address [e-mail] and Pulse email [e-mail] set to 'trustworthy'.

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.