Reservation Systems Coordinator

Shoalhaven City Council; Nowra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous leave entitlements

Long Service Leave after 5 years

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible and remote working

Novated lease arrangements

Professional development and training

Wellbeing programs (EAP, Fitness)

NSW Welcome Experience

Job summary

Shoalhaven City Council in Nowra is seeking a proactive PMS administrator to support Holiday Haven’s Property Management System. You will ensure reliable system performance, deliver user support, and drive process improvements to enhance park operations and customer experience.

Working with stakeholders, you will configure the system, develop documentation, train users, analyse data for operational decisions, and coordinate with vendors and IT to adopt best practices.

Qualifications

• Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology, or a closely related field; and/or equivalent demonstrated skills and experience
• Previous experience in customer service and/or administration role
• Class C Driver's Licence
• Proof of right to work in Australia

Responsibilities

• Administer and support Holiday Haven's Property Management System (PMS) to ensure reliable performance
• Provide user support, troubleshooting and continuous improvement of the PMS
• Analyse system data and reporting to support operational decision-making
• Deliver user training, develop documentation and drive system adoption
• Collaborate with vendors, IT teams and internal customers to coordinate changes and improvements

Skills

Customer service

Administration

Stakeholder management

Education

Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology (or equivalent)

Job description

• 35 hours per week (Monday to Friday) with the option of flexitime
• Located at Nowra Administration Building - Bridge Road, Nowra

About the Role

Reporting to the Holiday Haven Operations Manager, this role is responsible for the administration, support and continuous improvement of Holiday Haven's Property Management System (PMS). Working closely with stakeholders across the business, you'll ensure reliable system performance, provide exceptional user support, drive process improvements and deliver data-driven insights that contribute to efficient park operations and an outstanding customer experience. This includes:

• Experience administering and supporting a Property Management System (PMS) or similar business-critical system.
• Strong technical skills in system configuration, user support, troubleshooting and continuous improvement.
• Ability to analyse system data and reporting to support operational decision-making.
• Experience delivering user training, developing documentation and driving system adoption.
• Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities and work effectively with vendors, IT teams and internal customers.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

• Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology, or a closely related field; and/or equivalent demonstrated skills and experience
• Previous experience in customer service and/or administration role
• Class C Driver's Licence
• Proof of right to work in Australia

We're looking for a proactive, customer-focused professional with strong systems skills and a passion for continuous improvement. You'll be organised, solutions-focused and enjoy working collaboratively with stakeholders to deliver great outcomes and support efficient park operations.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

Applications Close: Sunday, 1 November 2026 (at midnight)

If you have any questions about this role, please contact Darrell Merange - Manager - Tourist Parks - 02 4429 3***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies**

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.