Reservation Systems Coordinator

Careers at Council; Nowra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Generous leave

Long service leave

Flexitime

9-day fortnight

Flexible/remote working

Novated lease

Professional development

Wellbeing programs

NSW Welcome Experience

Job summary

Shoalhaven City Council is seeking a motivated administrator to oversee the Holiday Haven PMS. You will ensure system reliability, support users, and drive improvements to enable efficient park operations and excellent customer service.

Your work will involve training users, documenting processes, and collaborating with IT, vendors and internal teams to optimise performance and reporting.

Qualifications

• Experience administering and supporting a PMS or similar system.
• Strong technical skills in system configuration, user support and continuous improvement.
• Ability to analyse system data and reporting to support operational decisions.
• Experience delivering user training and developing documentation.

Responsibilities

• Administer and support the Property Management System (PMS).
• Ensure reliable system performance and stakeholder satisfaction.
• Provide user support and troubleshooting.
• Drive process improvements and system adoption.
• Deliver data-driven insights for park operations.

Skills

PMS administration

System configuration

User support

Data analysis

Training

Stakeholder management

Vendor coordination

Organisational skills

Education

Certificate IV in Tourism/Business Admin/Related field

Equivalent demonstrated skills/experience

Tools

MS Office

Job description

• 35 hours per week (Monday to Friday) with the option of flexitime
• Located at Nowra Administration Building - Bridge Road, Nowra

About the Role

Reporting to the Holiday Haven Operations Manager, this role is responsible for the administration, support and continuous improvement of Holiday Haven's Property Management System (PMS). Working closely with stakeholders across the business, you'll ensure reliable system performance, provide exceptional user support, drive process improvements and deliver data-driven insights that contribute to efficient park operations and an outstanding customer experience. This includes:

• Experience administering and supporting a Property Management System (PMS) or similar business-critical system.
• Strong technical skills in system configuration, user support, troubleshooting and continuous improvement.
• Ability to analyse system data and reporting to support operational decision-making.
• Experience delivering user training, developing documentation and driving system adoption.
• Excellent organisational and stakeholder management skills, with the ability to manage multiple priorities and work effectively with vendors, IT teams and internal customers.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Certificate IV in Tourism, Business Administration, Customer Engagement, Hospitality, Information Technology, or a closely related field; and/or equivalent demonstrated skills and experience
• Previous experience in customer service and/or administration role
• Class C Driver's Licence
• Proof of right to work in Australia

We're looking for a proactive, customer-focused professional with strong systems skills and a passion for continuous improvement. You'll be organised, solutions-focused and enjoy working collaboratively with stakeholders to deliver great outcomes and support efficient park operations.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

If you have any questions about this role, please contact Darrell Merange - Manager - Tourist Parks - 02 4429 3***

Applications Close: Sunday, 1 November 2026 (at midnight)

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.