Ops & Office Manager — Growth, Culture & Customer Focus

Turner & Co Plumbing; Central Coast Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Family first

Great pay + bonuses

Birthday paid day off

Career growth

Awesome team culture

Team outings & breakfasts

Work-life balance

Office gym

Job summary

Turner & Co Plumbing is seeking an experienced Office Manager to lead the front desk, coordinate technician schedules, and streamline administrative processes on the Central Coast. You will manage invoicing, payroll, and data reporting while upholding a high standard of customer service and team accountability.

The role emphasizes building efficient systems, fostering a positive team culture, and ensuring smooth daily operations in a fast-paced plumbing business.

Qualifications

• Experienced Trade Office Manager (or administrator)
• Experience in scheduling a trade team
• Action Taker, completing tasks quickly & accurately
• Calm under pressure, assertive and strong willed
• Naturally people-focused
• Dependable and consistent
• Positive, solutions-focused mindset
• Excellent customer service skills
• Comfortable holding staff accountable in a respectful and professional way
• Confident with technology - spreadsheets, job management software etc

Responsibilities

• Manage the office phone and inbox - providing exceptional and friendly customer service
• Schedule and manage workflow for our technicians
• Review technician/admin performance for compliance and quality control
• Oversee customer success - after sales care, nurturing long-term relationships and gathering feedback
• Track business and team data and performance
• Assist in building, refining and maintaining systems and processes to improve operational efficiency
• Managing invoicing, payroll and reconciliation within Xero
• General administrative tasks and maintain office supplies

Skills

Office management

Scheduling

Task execution

Calm under pressure

People skills

Dependability

Positive mindset

Customer service

Accountability

Tech savvy

Tools

Spreadsheets

Job management software

Job description

Turner & Co Plumbing is seeking an experienced Office Manager to lead the front desk, coordinate technician schedules, and streamline administrative processes on the Central Coast. You will manage invoicing, payroll, and data reporting while upholding a high standard of customer service and team accountability.

The role emphasizes building efficient systems, fostering a positive team culture, and ensuring smooth daily operations in a fast-paced plumbing business.