Office Manager

Rise Above Consulting; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Greer Plumbing in South East Queensland is seeking a hands-on Office Administrator to support the office and field teams across Queensland and NSW. You will schedule jobs, manage compliance documents, and liaise with clients while working closely with leadership to keep operations running smoothly.

The role requires at least 3 years in an admin/ops role, experience with Tradify and Xero, and strong organisational and communication skills.

Qualifications

• Minimum 3 years in office administration or operations.
• Experience with job management software like Tradify.
• Experience with Xero or similar accounting software.
• Strong organisation; able to juggle multiple priorities.
• Clear, confident communicator with clients, suppliers and trades.
• Independent decision-maker who works with minimal supervision.
• Positive, solutions-focused team player who embraces change.

Responsibilities

• Scheduling and coordinating jobs for the plumbing team, managing priorities and timelines.
• Preparing job folders with plans, council approvals and documentation.
• Submitting and following up on council applications and permits.
• Liaising daily with clients, builders and suppliers to keep jobs on track.
• Managing the Greer Plumbing email inbox and timely responses.
• Sending daily updates to the directors with outstanding actions and deadlines.
• Following up quotes and invoices and escalating overdue amounts.
• Managing accounts payable and accounts receivable, including note taking.
• Entering invoices into Tradify and Xero, coding for GST and non-GST.
• Tracking billable hours per job and identifying time for clients vs internal work.

Skills

Office admin

Scheduling

Communication

Decision making

Team coordination

Tools

Tradify

Xero

Job description

This is a hands-on, fast-paced role at the heart of the business. You will be the go-to person for everything that keeps the office and field team running smoothly, from job scheduling and compliance documentation to client liaison and leadership support. You will work closely with the Managing Director and Director of Business Operations across Queensland and NSW every day and your ability to stay organised, communicate clearly and back yourself to make decisions will be what sets you apart. Greer Plumbing is a growing business and this role will evolve as we do. We are looking for someone who embraces change, adapts quickly and is excited to grow with us. No two days will look the same and we need someone who thrives in that environment.

Key responsibilities

Scheduling and coordinating jobs for the plumbing team, managing priorities and timelines

Preparing job folders including plans, council approvals and all relevant documentation

Submitting and following up on council applications and permits

Liaising daily with clients, builders and suppliers to keep jobs on track

Managing the Greer Plumbing email inbox and ensuring timely responses to all correspondence

Sending daily email updates to the directors with outstanding actions, upcoming deadlines and key reminders

Following up outstanding quotes and invoices and escalating overdue amounts to the directors

Managing accounts payable and accounts receivable, including note taking and tracking

Entering invoices into Tradify and Xero, coding correctly for GST and non-GST and matching to the applicable system

Tracking billable hours per job, identifying what time is billable to a client project versus internal office time

About you

Minimum 3 years of experience in an office administration or operations role

Confident using job management software such as Tradify or similar

Experience with Xero or similar accounting software

Strong organisational skills with the ability to juggle multiple priorities without dropping the ball

Clear and confident communicator with clients, suppliers and a team of tradies

Someone who can back themselves and make decisions without needing to be told what to do every step of the way

A positive, solutions-focused attitude and a genuine team player who embraces change

About us

Greer Plumbing is a growing, family-owned plumbing business servicing South East Queensland and the Moree, NSW district. We have built a reputation for quality workmanship, reliability and looking after our people. We are a hardworking, close-knit team and we take pride in what we do.

A permanent full-time role with a well-established and growing business

A supportive leadership team that genuinely invests in its people

A varied and interesting role where no two days are the same

7:00am to 3:00pm Monday to Friday