Pharmacy Assistant to Retail Manager — Lead & Grow

Chempro; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Narrabeen Chempro Chemist is seeking an experienced Pharmacy Assistant ready to step into a Retail Manager role. You will lead the front-of-shop team, oversee stock, merchandising and customer service, and partner with the Pharmacist Manager to achieve store goals.

Ideal candidates bring strong retail/Pharmacy experience, proven leadership, excellent communication, and a passion for community healthcare. This role offers growth into leadership within Chempro Chemists network.

Qualifications

• Experience in a community pharmacy is desirable.
• Strong retail experience, preferably within a pharmacy environment.
• Proven ability to lead, motivate and support a team.
• Excellent communication and interpersonal skills.
• Strong focus on customer service and creating positive customer experiences.
• Experience with Point of Sale systems; MINFOS experience is advantageous.
• An understanding of pharmacy loyalty programs and retail promotions.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A proactive approach and willingness to take ownership and responsibility.
• A genuine passion for community pharmacy, healthcare and helping customers.
• The ability to train and mentor team members while leading by example.
• A positive attitude and a willingness to learn, grow and contribute to the success of the store.

Responsibilities

• Providing exceptional customer service and assisting customers with general pharmacy enquiries.
• Supporting the dispensary with script management and workflow.
• Overseeing retail stock control, including ordering, replenishment and stock presentation.
• Managing merchandising and ensuring the retail area is well presented and commercially focused.
• Leading, motivating and supporting the pharmacy team.
• Training, coaching and mentoring team members to help them reach their potential.
• Assisting with rostering and day-to-day team coordination.
• Ensuring team members follow Chempro policies, procedures and operational standards.
• Monitoring and supporting loyalty programs and promotional activities.
• Completing administrative duties and assisting with the smooth operation of the pharmacy.
• Identifying opportunities to improve sales, customer service and the overall retail experience.
• Working closely with the Pharmacist Manager and pharmacy team to achieve store goals.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Retail experience

POS systems

MINFOS experience

Loyalty programs

Organisation

Mentoring

Tools

MINFOS

Point of Sale systems

Job description

Narrabeen Chempro Chemist is seeking an experienced Pharmacy Assistant ready to step into a Retail Manager role. You will lead the front-of-shop team, oversee stock, merchandising and customer service, and partner with the Pharmacist Manager to achieve store goals.

Ideal candidates bring strong retail/Pharmacy experience, proven leadership, excellent communication, and a passion for community healthcare. This role offers growth into leadership within Chempro Chemists network.