People-Focused Office Manager: Registry & Operations

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Health & Wellbeing program

Employee Assistance Program

Flexible work environment

Training & development opportunities

Competitive pay

Job summary

NSW Department of Communities and Justice – Coroners Court, Lidcombe NSW, is seeking an experienced Office Manager to lead a registry and administrative team within a sensitive court environment. You will oversee staff development, implement procedures, and ensure accurate service delivery to diverse stakeholders.

You will mentor staff, allocate resources, monitor workflows, and resolve complex enquiries while contributing to projects that improve efficiency.

Qualifications

• Experience leading staff to deliver service outcomes.
• Strong organizational and prioritization skills.
• Experience in processing invoices and managing accounts in a court or relevant setting.
• Excellent communication and stakeholder engagement skills.
• Commitment to delivering high-quality customer service.
• Ability to identify and implement continuous improvement initiatives.

Responsibilities

• Lead, mentor and develop team members to achieve high performance and service standards.
• Supervise and coordinate a team delivering registry and administrative services.
• Allocate work and resources to meet service delivery obligations.
• Monitor workflows and identify opportunities to improve processes and efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day-to-day financial matters for the registry.

Skills

Leadership

Staff development

Project coordination

Communication

Stakeholder management

Job description

NSW Department of Communities and Justice – Coroners Court, Lidcombe NSW, is seeking an experienced Office Manager to lead a registry and administrative team within a sensitive court environment. You will oversee staff development, implement procedures, and ensure accurate service delivery to diverse stakeholders.

You will mentor staff, allocate resources, monitor workflows, and resolve complex enquiries while contributing to projects that improve efficiency.