Court Registry Leader — People & Process Champion

Department: Illawarra South; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & Wellbeing and Employee Asssis

Employee Assistance Programs

Job summary

The Coroners Court of New South Wales in Lidcombe is seeking an experienced Office Manager to lead a registry and administrative services team in a dynamic court environment. You will mentor staff, implement procedures, allocate resources and ensure high-quality client service.

Your role involves handling sensitive information, managing financial matters, and supporting management on registry operations in a fast-paced setting.

Qualifications

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.
• Commitment to delivering high-quality customer service.
• Ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

Responsibilities

• Lead, mentor and develop team members to achieve high performance and service standards.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

Skills

Team leadership

Invoicing

Stakeholder engagement

Process improvement

Communication

Staff development

Job description

The Coroners Court of New South Wales in Lidcombe is seeking an experienced Office Manager to lead a registry and administrative services team in a dynamic court environment. You will mentor staff, implement procedures, allocate resources and ensure high-quality client service.

Your role involves handling sensitive information, managing financial matters, and supporting management on registry operations in a fast-paced setting.