Senior Client Services Lead – Court Operations (Flexible)

Department: Illawarra South; Sydney; Vor Ort; AUD 87.000 - 95.000; Vollzeit

Benefits dieser Stelle

Flexible work environment

Competitive pay

Training & development

Health & Wellbeing

Employee assistance

Zusammenfassung

The Department of Communities and Justice NSW is currently recruiting for a Senior Client Services Officer – Talent Pool to support the Coroners Court of NSW. This role provides complex administrative and registry services to meet statutory obligations and involves exposure to sensitive and graphic content, including images and discussions related to violence and death.

Based in Lidcombe with onsite parking, the position serves as a Talent Pool for future ongoing and temporary opportunities.

Qualifikationen

• Experience delivering professional client services in a complex environment.
• Ability to resolve sensitive or complex enquiries with care and professionalism.
• Strong organisational skills and the ability to respond to changing priorities.
• Experience providing guidance, training or practical support to colleagues.
• Attention to detail and a commitment to accurate and timely work.
• Ability to interpret and apply legislation, policies and procedures.
• Confidence using records, information and case management systems.

Aufgaben

• Manage complex enquiries and correspondence from clients and stakeholders.
• Provide guidance, practical training and day-to-day support to team members.
• Identify and prioritise daily tasks to help the team meet operational requirements.
• Allocate work and assist in coordinating available resources.
• Review work to support accuracy, timeliness and procedural compliance.
• Maintain and share knowledge of procedural and legislative changes.
• Work collaboratively with court staff, judicial officers and other stakeholders.
• Contribute to initiatives that improve work practices and client services.
• Use court systems and other technology to maintain accurate records and support efficient service delivery.

Kenntnisse

Client service delivery

Handling sensitive content

Organisation & prioritisation

Team guidance

Legislation interpretation

Record management systems

Stakeholder management

Jobbeschreibung

The Department of Communities and Justice NSW is currently recruiting for a Senior Client Services Officer – Talent Pool to support the Coroners Court of NSW. This role provides complex administrative and registry services to meet statutory obligations and involves exposure to sensitive and graphic content, including images and discussions related to violence and death.

Based in Lidcombe with onsite parking, the position serves as a Talent Pool for future ongoing and temporary opportunities.