Office Manager - Coroners Court NSW

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Health & Wellbeing

Employee Assistance

Training opportunities

Job summary

NSW Department of Communities and Justice is seeking an experienced Office Manager for the Coroners Court NSW in Lidcombe. You will lead a team delivering high-quality registry and administrative services in a sensitive court environment, ensuring professional service delivery to a diverse set of stakeholders.

The role requires resilience, sound judgement and the ability to implement procedures, manage staff development and continuously improve processes while handling complex inquiries and

Qualifications

• Experience leading and developing staff to meet service goals.
• Strong planning and prioritisation abilities.
• Experience processing invoices and managing accounts in a court or similar setting.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead, mentor and develop team members to deliver high-quality registry and admin services.
• Implement procedures and training to keep staff updated on changes.
• Allocate work and resources to meet service delivery obligations.
• Monitor workflows and identify process improvements for efficiency.
• Provide advice and support to management on registry operations.
• Resolve enquiries and complaints from internal and external stakeholders.
• Contribute to projects that improve customer outcomes and business performance.
• Process invoices and manage day-to-day registry finances.

Skills

People leadership

Organisational skills

Invoicing experience

Stakeholder engagement

Continuous improvement

Judgement & integrity

Job description

Office Manager – Coroners Court NSW

Location: Coroners Court of New South Wales, Lidcombe (onsite parking available).

Employment Type: Ongoing Full-Time

Salary: Clerk Grade 5/6 $102,936 to $113,579pa. + super + annual leave loading

Your role

The Coroner’s Court investigates certain kinds of deaths to determine the identity of the deceased and the date, place and circumstances and medical cause of death.

Persons seeking to work at the Coroners Court need to be compassionate and empathetic and have a high level of personal resilience as the role involves exposure to sensitive and graphic content, including images, photographs and discussions relating to violence, death and/or homicide matters.

As Office Manager, you will lead and support a team delivering high-quality registry and administrative services in a dynamic and sensitive court environment. This is an excellent opportunity for an experienced people leader who enjoys developing staff, improving business processes and ensuring professional service delivery to a diverse range of stakeholders.

As part of the Coroners Court, you will supervise and coordinate a team responsible for delivering efficient, accurate and customer-focused registry and administrative services.

You Will

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are adequately skilled and informed of procedural and legislative changes to ensure best practice and standards in the delivery of quality services to clients.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

You will work as part of a dedicated and collaborative team committed to delivering professional services. Often in sensitive and complex circumstances. The Coroner’s Court environment can be fast-paced and requires sound judgement, resilience and a strong commitment to client service.

What We’re Looking For

We're looking for a motivated leader who can build positive team culture, effectively manage competing priorities and deliver high-quality services in a busy operational environment.

To Be Successful In This Role, You Will Demonstrate

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.A commitment to delivering high-quality customer service.
• The ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

What We Offer

• A challenging and rewarding career
• Flexible work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Work that really matters

The Coroner’s Court of New South Wales plays a vital role in investigating reportable deaths and fires to provide answers for families, support public safety and contribute to the administration of justice.

Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. The DCJ collaborates with other agencies and community partners to improve the lives of children, adults, families and communities. The DCJ aims to deliver efficient and effective court services in a safe and respectful environment. Staff aim to work together to support individuals and families involved in court matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

• A National Criminal History Check
• Reference checks
• A Right to Work in Australia check

A talent pool may be created for future ongoing and temporary roles and will be valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/