Court Registry Manager - Lead, Improve & Serve

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Health & Wellbeing

Employee Assistance

Training opportunities

Job summary

NSW Department of Communities and Justice is seeking an experienced Office Manager for the Coroners Court NSW in Lidcombe. You will lead a team delivering high-quality registry and administrative services in a sensitive court environment, ensuring professional service delivery to a diverse set of stakeholders.

The role requires resilience, sound judgement and the ability to implement procedures, manage staff development and continuously improve processes while handling complex inquiries and

Qualifications

• Experience leading and developing staff to meet service goals.
• Strong planning and prioritisation abilities.
• Experience processing invoices and managing accounts in a court or similar setting.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead, mentor and develop team members to deliver high-quality registry and admin services.
• Implement procedures and training to keep staff updated on changes.
• Allocate work and resources to meet service delivery obligations.
• Monitor workflows and identify process improvements for efficiency.
• Provide advice and support to management on registry operations.
• Resolve enquiries and complaints from internal and external stakeholders.
• Contribute to projects that improve customer outcomes and business performance.
• Process invoices and manage day-to-day registry finances.

Skills

People leadership

Organisational skills

Invoicing experience

Stakeholder engagement

Continuous improvement

Judgement & integrity

Job description

NSW Department of Communities and Justice is seeking an experienced Office Manager for the Coroners Court NSW in Lidcombe. You will lead a team delivering high-quality registry and administrative services in a sensitive court environment, ensuring professional service delivery to a diverse set of stakeholders.

The role requires resilience, sound judgement and the ability to implement procedures, manage staff development and continuously improve processes while handling complex inquiries and