Court Registry Operations Manager

Department of Justice; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career pathways

Learning programs

Health benefits

Diversity & inclusion

Job summary

The Department of Justice in Western Australia seeks a Manager Registry Services to lead the Supreme Court Registry across appeals, civil, criminal and probate matters. This permanent, full-time role delivers high-quality registry services, develops policy and standards, and works collaboratively to drive improvements for judges, staff and the public.

The position involves HR responsibilities, strategic planning, and ensuring service excellence while managing resources and stakeholders.

Qualifications

• Lead collectively to build strong cross-team relationships and deliver excellent customer service.
• Think through complexity by researching legal/procedural issues and identifying risk with solutions.
• Dynamically sense the environment and act decisively to resolve issues.
• Deliver on high leverage areas by prioritising and improving processes.
• Build capability by developing others and promoting diversity and inclusion.
• Embody the spirit of public service with integrity and empathy.
• Lead adaptively and seek feedback to improve goals and outcomes.

Responsibilities

• Recruit, select, train and develop staff.
• Monitor staff progress against performance expectations.
• Manage FTE resources within the Supreme Court Registry.
• Identify customer needs and develop services to meet those needs.
• Set and monitor customer service standards and monitor performance against those standards.

Skills

Leadership

Policy development

Stakeholder engagement

Customer service

Performance management

Job description

The Department of Justice in Western Australia seeks a Manager Registry Services to lead the Supreme Court Registry across appeals, civil, criminal and probate matters. This permanent, full-time role delivers high-quality registry services, develops policy and standards, and works collaboratively to drive improvements for judges, staff and the public.

The position involves HR responsibilities, strategic planning, and ensuring service excellence while managing resources and stakeholders.