Court Registry & Client Services Specialist

NSW Department of Communities and Justice; Sydney; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Onsite parking

Job summary

NSW Department of Communities and Justice invites applications for a Senior Client Services Officer – Talent Pool at the Coroners Court of NSW, Lidcombe. This recruitment creates a pool for future ongoing and temporary opportunities over the next 18 months, with on-site parking available.

The role provides complex administrative and registry services to support statutory obligations, requiring compassion, resilience and the ability to handle sensitive content while delivering accurate, timely

Qualifications

• Experience delivering professional client services in a complex environment.
• The ability to resolve sensitive or complex enquiries with care and professionalism.
• Strong organisational skills and the ability to respond to changing priorities.
• Experience providing guidance, training or practical support to colleagues.
• Attention to detail and a commitment to accurate and timely work.
• The ability to interpret and apply legislation, policies and procedures.
• Confidence using records, information and case management systems.

Responsibilities

• Manage complex enquiries and correspondence from clients and stakeholders.
• Provide guidance, practical training and day-to-day support to team members.
• Identify and prioritise daily tasks to help the team meet operational requirements.
• Allocate work and assist in coordinating available resources.
• Review work to support accuracy, timeliness and procedural compliance.
• Maintain and share knowledge of procedural and legislative changes.
• Work collaboratively with court staff, judicial officers and other stakeholders.
• Contribute to initiatives that improve work practices and client services.
• Use court systems and other technology to maintain accurate records and support efficient service delivery.

Skills

Client service

Organisational skills

Attention to detail

Policy interpretation

Team training

Communication

Tools

Records management systems

Case management systems

Job description

NSW Department of Communities and Justice invites applications for a Senior Client Services Officer – Talent Pool at the Coroners Court of NSW, Lidcombe. This recruitment creates a pool for future ongoing and temporary opportunities over the next 18 months, with on-site parking available.

The role provides complex administrative and registry services to support statutory obligations, requiring compassion, resilience and the ability to handle sensitive content while delivering accurate, timely