People Experience & Process Improvement Lead

Melbourne Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Melbourne Health is seeking an experienced improvement leader to drive a 12-month program redesigning People & Culture services across the employee lifecycle. You will establish governance, prioritisation and measures to realise benefits beyond the program, embedding capability across the organisation.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead end-to-end reviews of priority processes, reduce complexity, and enable

Qualifications

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
• Strong analytical and problem-solving skills, including root-cause analysis and opportunities to reduce operational demand.
• Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
• Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
• Experience leading change from design through to implementation, embedding and benefits realisation.

Responsibilities

• Strategy, Improvement & Delivery – establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives.
• Process & Service Design – lead end-to-end reviews and redesign of employee lifecycle processes.
• Service Demand & Capacity – identify drivers of operational demand and develop solutions to reduce effort and improve service capacity.
• Data, Insights & Service Performance – use data to identify improvements, establish baselines and measure performance.
• Digital Enablement – maximise SuccessFactors capabilities and enable greater self-service.
• Employee Experience – apply user-centred design to create a simple, consistent and effective people experience.
• Stakeholder & Change Leadership – engage with stakeholders to design, implement and embed sustainable improvements.

Skills

Complex improvement programs

End-to-end process design

Data analytics

Stakeholder engagement

Change management

Job description

Melbourne Health is seeking an experienced improvement leader to drive a 12-month program redesigning People & Culture services across the employee lifecycle. You will establish governance, prioritisation and measures to realise benefits beyond the program, embedding capability across the organisation.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead end-to-end reviews of priority processes, reduce complexity, and enable