People Experience Improvement Lead

Melbourne Health; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Melbourne Health is seeking an experienced improvement leader to drive a 12-month program redesigning People & Culture services across the employee lifecycle. You will establish governance, prioritisation and measures to realise benefits beyond the program, embedding capability across the organisation.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead end-to-end reviews of priority processes, reduce complexity, and enable

Qualifications

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
• Strong analytical and problem-solving skills, including root-cause analysis and opportunities to reduce operational demand.
• Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
• Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
• Experience leading change from design through to implementation, embedding and benefits realisation.

Responsibilities

• Strategy, Improvement & Delivery – establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives.
• Process & Service Design – lead end-to-end reviews and redesign of employee lifecycle processes.
• Service Demand & Capacity – identify drivers of operational demand and develop solutions to reduce effort and improve service capacity.
• Data, Insights & Service Performance – use data to identify improvements, establish baselines and measure performance.
• Digital Enablement – maximise SuccessFactors capabilities and enable greater self-service.
• Employee Experience – apply user-centred design to create a simple, consistent and effective people experience.
• Stakeholder & Change Leadership – engage with stakeholders to design, implement and embed sustainable improvements.

Skills

Complex improvement programs

End-to-end process design

Data analytics

Stakeholder engagement

Change management

Job description

• Full time, 12 month fixed term opportunity
• Lead the redesign and improvement of People & Culture services across the employee lifecycle
• Establish a sustainable approach to continuous improvement that strengthens capability and delivers benefits beyond the program.

Lead a 12-month program to simplify, redesign and improve People & Culture services across the employee lifecycle.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead the review and redesign of priority people processes, reducing unnecessary complexity, manual effort and operational demand while improving employee and manager self-service.

A key focus of the role will be establishing effective governance, prioritisation, measures and benefits realisation for continuous improvement, while building capability across People & Culture to ensure improvements are embedded and continue beyond the 12-month program.

Key Accountabilities

• Strategy, Improvement & Delivery – establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives
• Process & Service Design – lead end-to-end reviews and redesign of employee lifecycle processes
• Service Demand & Capacity – identify the drivers of operational demand and develop solutions that reduce unnecessary effort and improve service capacity
• Data, Insights & Service Performance – use data and operational insights to identify improvements, establish baselines and measure performance
• Digital Enablement – partner with key stakeholders to maximise SuccessFactors capabilities and enable greater self-service
• Employee Experience – apply user-centred design principles to create a simple, consistent and effective people experience
• Stakeholder & Change Leadership – partner and engage with stakeholders across the organisation to design, implement and embed sustainable improvements

About You

You are an experienced improvement professional who brings strong expertise in process and service design, business transformation and operational improvement. You will bring:

• Significant experience leading complex improvement initiatives in a large organisation.
• Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
• Strong analytical and problem-solving skills, including root-cause analysis and identifying opportunities to reduce operational demand.
• Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
• Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
• Experience leading change from design through to implementation, embedding and benefits realisation.

Benefits of Working at RMH

• Meaningful WorkMake a real difference in the lives of patients, families and our community.
• Career GrowthAccess learning, development, and diverse career opportunities.
• Supportive Culture & BelongingJoin in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• InnovationHelp shape the future of healthcare through research, technology and new models of care.
• World-Class ExcellenceWork alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefitsSalary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville PrecinctWork in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.