Pediatric Practice Operations Lead — Coach & Scheduling

Developmental Paediatrics; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Flexible hours

Supportive team

Job summary

Developmental Paediatrics in Bondi Junction seeks a confident leader to oversee a team of Medical Receptionists and coordinate clinical and administrative functions, partnering with the Practice Manager to drive efficient day-to-day operations and exceptional patient care.

You will mentor eight receptionists, optimise scheduling and diary utilisation, manage billing and debtor processes, ensure compliance, and support a high-performing multidisciplinary team in a growing practice.

Qualifications

• Proven leadership or management experience in a similar role.
• Experience managing medical reception/administration teams is preferred.
• Strong planning, organisational and prioritisation skills.
• Proficient with Microsoft 365 tools and practice management software.

Responsibilities

• Lead coach and mentor a team of 8 Medical Receptionists, fostering a culture of exceptional service and support for clinicians, patients and their families.
• Oversee workflow distribution and staffing allocation to maintain optimal service delivery across the practice.
• Monitor team performance, provide constructive feedback, and implement development strategies to enhance productivity and service standards.
• Implement strategies to optimise clinician scheduling and diary utilisation, maximising appointment capacity, reducing wait-times and supporting the practice's ongoing financial performance.
• Oversee the operational readiness, inventory control, and upkeep of 24 consulting rooms and two waiting areas, supporting seamless day-to-day operations.
• Serve as our practice management software expert, delivering onboarding, training, and ongoing support to clinicians and staff to maximise system effectiveness and user performance.
• Lead the practice's financial administration activities, ensuring efficient billing processes, accurate patient reconciliations, and effective debtor management.
• Ensure compliance with practice policies and procedures, privacy requirements, and relevant healthcare regulations.

Skills

Leadership

People management

Communication

Workflow optimization

Budgeting

Tools

Microsoft 365

Outlook

Excel

SharePoint

Teams

Xestro

Job description

Developmental Paediatrics in Bondi Junction seeks a confident leader to oversee a team of Medical Receptionists and coordinate clinical and administrative functions, partnering with the Practice Manager to drive efficient day-to-day operations and exceptional patient care.

You will mentor eight receptionists, optimise scheduling and diary utilisation, manage billing and debtor processes, ensure compliance, and support a high-performing multidisciplinary team in a growing practice.