Patient Support Services - Shift Supervisor

Metro North Hospital & Health Service; Redcliffe; On-site; AUD 90,000 - 112,000; Full time

Benefits offered by this job

Career development

Safe and flexible work environment

Salary packaging

Competitive superannuation

Job summary

Metro North Hospital & Health Service in Redcliffe is seeking a Shift Supervisor for Patient Support Services to coordinate day-to-day operations and supervise staff across shifts. You will lead cleaning operations, ensure safety, and uphold quality standards within Metro North Health’s policies.

The role focuses on rostering, staff performance, training, and service delivery, contributing to a welcoming healthcare environment for patients, visitors and staff.

Qualifications

• Experience coordinating frontline healthcare support services.
• Ability to supervise and mentor staff and deliver training.
• Strong focus on safety, quality, and regulatory compliance.

Responsibilities

• Coordinate and supervise Patient Support Services staff to ensure safe, efficient operations.
• Support rostering, leave management, and staff development within approved staffing levels.
• Provide leadership and promote teamwork while ensuring mandatory training is completed.
• Investigate service complaints, prepare operational reports and contribute to quality improvement.

Skills

Staff supervision

Roster planning

Quality & safety

Leadership

Job description

Patient Support Services - Shift Supervisor

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes

About the role

The Shift Supervisor – Patient Support Services is responsible for the day-to-day coordination and supervision of Patient Support Services staff at Redcliffe Hospital, with a key focus on leading cleaning operations across day and afternoon shifts. This role ensures services are delivered safely, efficiently and in accordance with organisational standards, workplace health and safety requirements, and relevant policies and procedures.

Working closely with the Patient Support Services Site Coordinator, you will oversee staff performance, rostering, service quality and compliance activities while fostering a collaborative and positive team environment. The role also provides relief supervision across all shifts as required and contributes to delivering essential support services that help maintain a safe and welcoming healthcare environment for patients, visitors and staff.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Coordinate and supervise Patient Support Services staff to ensure operational services are delivered safely, effectively and in compliance with quality, workplace health and safety and legislative requirements.
• Support accurate rostering, leave management, staff performance processes and performance development reviews within approved staffing establishments.
• Provide leadership, mentoring and in-service training to staff while promoting teamwork, service excellence and compliance with mandatory training requirements.
• Investigate and manage service complaints and concerns, prepare operational reports and contribute to quality improvement, auditing and service monitoring activities.
• Build positive relationships with staff and stakeholders through effective communication, conflict resolution and participation in emergency response activities when required.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.