Patient Support Services - Shift Supervisor

Queensland Government; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Metro North Health is seeking a Shift Supervisor - Patient Support Services at Redcliffe Hospital to lead day-to-day coordination of Patient Support Services staff across day and afternoon shifts. You will oversee rostering, staff performance, service quality, compliance and provide relief supervision as required, contributing to a safe, welcoming healthcare environment for patients, visitors and staff.

The role emphasizes teamwork, leadership, mandatory training compliance and engagement with

Qualifications

• Coordinate and supervise Patient Support Services staff to ensure operational services are delivered safely, effectively and in compliance with quality, workplace health and safety and legislative requirements.
• Support accurate rostering, leave management, staff performance processes and performance development reviews within approved staffing establishments.
• Provide leadership, mentoring and in-service training to staff while promoting teamwork, service excellence and compliance with mandatory training requirements.
• Investigate and manage service complaints and concerns, prepare operational reports and contribute to quality improvement, auditing and service monitoring activities.
• Build positive relationships with staff and stakeholders through effective communication, conflict resolution and participation in emergency response activities when required.

Job description

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomesAbout the roleThe Shift Supervisor - Patient Support Services is responsible for the day-to-day coordination and supervision of Patient Support Services staff at Redcliffe Hospital, with a key focus on leading cleaning operations across day and afternoon shifts. This role ensures services are delivered safely, efficiently and in accordance with organisational standards, workplace health and safety requirements, and relevant policies and procedures.Working closely with the Patient Support Services Site Coordinator, you will oversee staff performance, rostering, service quality and compliance activities while fostering a collaborative and positive team environment. The role also provides relief supervision across all shifts as required and contributes to delivering essential support services that help maintain a safe and welcoming healthcare environment for patients, visitors and staff.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Coordinate and supervise Patient Support Services staff to ensure operational services are delivered safely, effectively and in compliance with quality, workplace health and safety and legislative requirements.Support accurate rostering, leave management, staff performance processes and performance development reviews within approved staffing establishments.Provide leadership, mentoring and in-service training to staff while promoting teamwork, service excellence and compliance with mandatory training requirements.Investigate and manage service complaints and concerns, prepare operational reports and contribute to quality improvement, auditing and service monitoring activities.Build positive relationships with staff and stakeholders through effective communication, conflict resolution and participation in emergency response activities when required.Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areasValue driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balanceFlexible working arrangements and competitive salary rates with annual incremental increasesBenefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packagingMetro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careersApplications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.