Patient Services Administrator

Metro South Health; Brisbane; On-site; AUD 34,440 - 48,216; Full time

Job summary

Metro South Health is seeking a friendly hospital administrator to support patients, visitors and clinical staff in a busy hospital environment. You will be the first point of contact, providing welcoming, professional service and assisting with day-to-day operations.

You will coordinate patient appointments and records, support admissions/transfers/discharges, and assist with documentation and reporting to enable efficient service delivery.

Qualifications

• Outstanding customer service skills with the ability to communicate confidently and professionally with people from diverse backgrounds.
• Strong organisational skills with the ability to prioritise tasks, manage competing deadlines and maintain accuracy under pressure.
• Excellent attention to detail when managing patient information, documentation and administrative records.

Responsibilities

• Provide friendly, professional support to patients, visitors and staff both in person, over the phone and via email.
• Coordinate patient appointments, admissions, transfers and discharges while maintaining accurate patient records using hospital information systems.
• Prepare medical documentation, manage correspondence, maintain databases and generate reports to support service delivery.

Skills

Customer service

Appointment coordination

Documentation management

Attention to detail

Communication skills

Job description

Be the Friendly Face That Keeps Our Hospital Moving

Join our dedicated hospital administration team and play a vital role in supporting patients, visitors and healthcare professionals. If you're organised, customer-focused and enjoy working in a fast-paced environment, this is an opportunity to make a meaningful contribution to patient care every day.

About This Role

Your new role:

As a valued member of our administration team, you'll provide exceptional customer service while supporting the smooth day-to-day operations of a busy hospital environment. You'll be the first point of contact for many patients and visitors, ensuring they receive a welcoming and professional experience while helping clinical teams deliver outstanding care.

In this role, you will;

• Provide friendly, professional support to patients, visitors and staff both in person, over the phone and via email.
• Coordinate patient appointments, admissions, transfers and discharges while maintaining accurate patient records using hospital information systems.
• Prepare medical documentation, manage correspondence, maintain databases and generate reports to support service delivery.
  
  

About You

You're an organised and approachable administrator who enjoys helping others and thrives in a busy environment where no two days are the same.

You'll bring;

• Outstanding customer service skills with the ability to communicate confidently and professionally with people from diverse backgrounds.
• Strong organisational skills with the ability to prioritise tasks, manage competing deadlines and maintain accuracy under pressure.
• Excellent attention to detail when managing patient information, documentation and administrative records.
  
  

The Process

This Talent Pool collects a variety of information that will help identify potentially suitable applicants for future casual and temporary opportunities. If deemed suitable your details will remain in the Talent Pool for a period of 12 months and should there be an employment opportunity you will be contacted to discuss the opportunity further. Additional selection processes (interview, reference checks and pre-employment checks) to further assess suitability for appointment to a specific position may be required.

Please Note

• As part of the talent pool, you may be offered casual or temporary employment opportunities that become available based on the Suitability Pool
• A pool will generally continue for a 12-month period
• If you are placed in the talent pool, you may be offered a position within the relevant time period, however your appointment to a position is not guaranteed
• By submitting an Expression of Interest, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy at Metro South Health, please submit your application for the relevant vacancy via the Smart Jobs website and follow the process outlined for that vacancy
  
  

Find out about the role in more detail and how to apply in the attached Role Description.

Princess Alexandra Hospital

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We are better together.

This position has been identified as a frontline support role and is outside the scope of the Responsible Corporate Workforce Management requirements.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.