Patient Services & Office Coordinator (Not-for-Profit)

Beaumont People; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Glaucoma Australia is seeking a dedicated full-time administrator to be the first contact for patients, donors and professionals. The role blends patient support, office coordination and online order fulfilment, reporting to the CEO and Financial Controller.

You will manage enquiries, oversee the online shop, and help ensure efficient office operations. Ideal candidates bring strong communication, empathy, and time‑management skills, with experience in CRM systems and online ordering platforms,

Qualifications

• Experience in customer service, patient services, or office coordination.
• Confident, professional communicator with excellent interpersonal skills.
• Ability to handle sensitive situations with empathy and professional boundaries.
• Proactive, resilient, and highly organised with multiple priorities.
• Detail-oriented data management and administrative accuracy.
• Experience with Microsoft Office and CRM systems.

Responsibilities

• Serve as the first point of contact for patients, donors, health professionals and stakeholders.
• Coordinate enquiries and provide administrative and operational support.
• Manage the online shop and ensure smooth day-to-day office operations.
• Maintain records, process donations and update the database.
• Distribute patient resources, welcome packs and communications.
• Process and dispatch online shop orders and manage inventory.
• Provide office administration, finance support and event coordination assistance.
• Support upcoming conferences and organisational initiatives.

Skills

Customer service

Patient services

Office coordination

Administration

Communication

Time management

CRM (Salesforce)

Shopify

Microsoft Office

Tools

Salesforce

Shopify

Job description

Glaucoma Australia is seeking a dedicated full-time administrator to be the first contact for patients, donors and professionals. The role blends patient support, office coordination and online order fulfilment, reporting to the CEO and Financial Controller.

You will manage enquiries, oversee the online shop, and help ensure efficient office operations. Ideal candidates bring strong communication, empathy, and time‑management skills, with experience in CRM systems and online ordering platforms,