Patient Experience Coordinator

MedHealth Group; Western Australia; Hybrid; AUD 60,000 - 65,000; Full time

Job summary

mlcoa is seeking an enthusiastic and driven Customer Service Officer to support patients and consultants. You will coordinate scheduling, greet clients, and handle inquiries with care and professionalism.

Reporting to the Operations Manager, you will work with our consultant team to ensure timely appointments, accurate data entry, and smooth office operations across services in Australia. A keen eye for detail and friendly, proactive communication are essential.

Qualifications

• Minimum 2 years’ experience as a front office receptionist or customer service officer (or similar) in medical/health or related industry.
• Advanced technology skills including Microsoft suite and capacity to utilise systems to support scheduling.
• Strong customer service focus with problem-solving ability to deliver quality scheduling outcomes.
• Excellent relationship-building with high emotional and social intelligence.

Responsibilities

• Meet and greet patients and consultants.
• Support day-to-day delivery of appointments.
• Respond to general administrative, scheduling, and booking queries via phone, inbox and online booking system.

Skills

Front office coordination

Customer service excellence

Scheduling and calendar management

Communication skills

Problem solving

Attention to detail

Team collaboration

Empathy and interpersonal skills

Tools

Microsoft Office

CRM / scheduling software

Job description

mlcoa is seeking an enthusiastic and driven Customer Service Officer to support patients and consultants. You will coordinate scheduling, greet clients, and handle inquiries with care and professionalism.

Reporting to the Operations Manager, you will work with our consultant team to ensure timely appointments, accurate data entry, and smooth office operations across services in Australia. A keen eye for detail and friendly, proactive communication are essential.