Medical Receptionist / Patient Services Coordinator

Clearsight; Melbourne; On-site; AUD 33,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

Birthday leave

Parental leave

Structured onboarding

Supportive team

Clear leadership

Ophthalmology exposure

East Melbourne location

Job summary

Lasersight Victoria, part of the Clearsight Group, is a modern ophthalmology practice in East Melbourne seeking a Part-time Medical Receptionist / Patient Services Coordinator. You will be the first point of contact for patients and work with ophthalmologists and clinical staff to ensure smooth clinic operations.

The role is four days per week with core hours 7:30 am to 6:30 pm, Monday to Friday. This is not a retail reception position, requiring professionalism, attention to detail, and empathy.

Qualifications

• Experience in a specialist or surgical medical practice is preferred.
• Strong interpersonal skills and a calm, organised approach under pressure.
• High attention to detail and accuracy with patient administration.
• Proficiency with Microsoft Office.
• Experience with Xestro patient management system (highly regarded but not essential).
• A current (or willing to obtain) National Police Check.

Responsibilities

• Greet patients and manage check ins, appointments, invoicing and payments.
• Respond to phone and in-person enquiries with professionalism and empathy.
• Maintain accurate patient records in Xestro, the patient management system.
• Coordinate clinic flow and support doctors and clinical staff.
• Liaise with optometrists and external healthcare providers.
• Assisting with general administrative tasks as directed by the Clinic Director.

Skills

Interpersonal skills

Calm under pressure

Attention to detail

Microsoft Office

Xestro experience

Police Check

Tools

Xestro patient management system

Job description

Medical Receptionist / Patient Services Coordinator

Lasersight Victoria, part of the Clearsight Group, is a modern, well establish ophthalmology practice in the heart of East Melbourne. Our team of seven specialist ophthalmologists deliver expert care across several sub-specialities including cornea, cataract, refractive and glaucoma. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.

About us

Lasersight Victoria, part of the Clearsight Group, is a modern, well establish ophthalmology practice in the heart of East Melbourne. Our team of seven specialist ophthalmologists deliver expert care across several sub-specialities including cornea, cataract, refractive and glaucoma. We're known for being a genuinely collaborative team, caring culture, clear leadership and strong processes and systems.

About the role

As a Patient Services Coordinator, you will be the first point of contact for patients in a high quality specialist setting - not a GP or retail environment. Working with a close knit administration team, you will collaborate daily with ophthalmologists and clinical staff to care for patients and keep the clinic running smoothly.

This is a part time opportunity, working four (4) days per week. Our core hours are Monday to Friday, 7:30 am to 6:30 pm.

This is not a retail‑style reception role—attention to detail, calm communication, and a high level of professionalism are essential.

Duties

• Greet patients and manage check ins, appointments, invoicing and payments

• Respond to phone and in-person enquiries with professionalism and empathy

• Maintain accurate patient records in Xestro, the patient management system

• Coordinate clinic flow and support doctors and clinical staff

• Liaise with optometrists and external healthcare providers

• Assisting with general administrative tasks as directed by the Clinic Director

Skills and Experience

• Experience in a specialist or surgical medical practice is preferred

• Strong interpersonal skills and a calm, organised approach under pressure

• High attention to detail and accuracy with patient administration

• Proficiency with Microsoft Office

• Experience with Xestro patient management system (highly regarded but not essential)

• A current (or willing to obtain) National Police Check

Culture

People enjoy working here because the team is genuinely supportive and leadership is visible and accessible, providing daily guidance, and the clinic is well organised with clear systems - so you can focus on delivering a great patient experience. We welcome candidates from all backgrounds who share our commitment to patient centred care.

Benefits

• Competitive hourly rate + super (commensurate with experience)

• Employee benefits such as birthday leave, company paid parental leave and reward & recognition programs

• Structured onboarding and full training from day one

• A supportive and collaborative admin team

• Clear leadership and day-to-day support from the Clinic Director

• Exposure to a wide range of ophthalmology subspecialties, rare in a single practice

• Convenient and accessible East Melbourne location