Eye Clinic Admin & Patient Services Coordinator

Vision Hospital Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free staff parking

Job summary

Vision Eye Institute is seeking an Administration Officer to support daily clinic operations at our Box Hill, Melbourne site. You will handle front desk reception, manage patient appointments, maintain records, and coordinate communications among patients, doctors, and staff.

The role emphasizes accuracy, strong patient service, and attention to privacy, with opportunities for development within a trusted national ophthalmic care network.

Qualifications

• Experience in medical or health-related administration.
• Strong computer literacy with experience in patient management systems.
• Excellent verbal and written communication skills.
• High level of attention to detail and organisational skills.
• Ability to manage competing priorities in a busy clinic setting.
• Team mindset and commitment to patient privacy and clinic standards.

Responsibilities

• Provide friendly and professional reception services, including greeting patients and handling inquiries.
• Schedule and manage patient appointments following clinic protocols.
• Accurately maintain patient records and documentation.
• Coordinate communication between patients, doctors, and clinical staff.
• Support billing and invoicing processes with attention to detail.
• Assist in general administrative duties supporting clinic operations.

Skills

Medical administration

Customer service

Computer literacy

Verbal and written communication

Attention to detail

Tools

Patient management systems

Job description

Vision Eye Institute is seeking an Administration Officer to support daily clinic operations at our Box Hill, Melbourne site. You will handle front desk reception, manage patient appointments, maintain records, and coordinate communications among patients, doctors, and staff.

The role emphasizes accuracy, strong patient service, and attention to privacy, with opportunities for development within a trusted national ophthalmic care network.