Patient Services Front Desk Specialist

iDx; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career pathways through training

Mentorship and advancement

MRI & Sonography traineeships

Staff recognition & awards

Health and wellness benefits

Novated leasing

Paid parental leave

Flexible working arrangements

Job summary

Capital Radiology in Vermont, VIC, is seeking a Medical Receptionist to join a small, supportive team on a full-time Mon-Fri basis. The role rotates through Vermont Private Hospital and nearby clinics, handling phones, front-desk duties, appointment scheduling, billing, and patient registration in a fast-paced setting.

The ideal candidate is customer-focused, eager to learn medical imaging terminology, tech-savvy, and capable of delivering exceptional service with empathy and strong time

Qualifications

• Experience in a customer-facing role is a plus
• Willingness to learn medical imaging terminology
• Advanced computer and keyboard skills are a must
• Deliver exceptional customer service every time
• Show care, compassion and empathy to patients
• Able to optimise appointment slots with analytical skills
• Stay organized and meet team KPIs
• Maintain a can-do attitude that builds rapport with patients and staff

Responsibilities

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

Skills

Customer Focus

Willingness to Learn

Tech Savvy

Service Excellence

People Skills

Problem-Solving

Time Management

Positive Attitude

Job description

Capital Radiology in Vermont, VIC, is seeking a Medical Receptionist to join a small, supportive team on a full-time Mon-Fri basis. The role rotates through Vermont Private Hospital and nearby clinics, handling phones, front-desk duties, appointment scheduling, billing, and patient registration in a fast-paced setting.

The ideal candidate is customer-focused, eager to learn medical imaging terminology, tech-savvy, and capable of delivering exceptional service with empathy and strong time