Patient Services Coordinator – Medical Reception

NHS Jobs; Wakefield; On-site; AUD 45,000 - 65,000; Full time

Job summary

NHS Jobs is seeking a receptionist to support front-desk operations at a primary care setting. The role involves handling incoming calls, directing patients to appropriate healthcare professionals, and processing appointment requests both by phone and in person.

You will promote services, respond to queries, and ensure smooth daily administration, including safeguarding confidentiality and maintaining a tidy reception area in line with policy.

Responsibilities

• Answer all calls promptly and direct to the correct service according to practice protocol. Receive patients consulting with members of the Practice team, directing to appropriate health care professional. Process appointment requests for appointments from patients by telephone and in person. Deal with visit requests and repeat prescription requests in line with Practice guidelines. Promote services to patients and handle enquiries as per the practice protocols.
• At the end of the day, check surgeries, replenish stock, ensure all areas are clean and ready for the next day, and maintain building security in line with policy. Perform any other tasks allocated by Senior Administrators/Practice Manager.

Job description

NHS Jobs is seeking a receptionist to support front-desk operations at a primary care setting. The role involves handling incoming calls, directing patients to appropriate healthcare professionals, and processing appointment requests both by phone and in person.

You will promote services, respond to queries, and ensure smooth daily administration, including safeguarding confidentiality and maintaining a tidy reception area in line with policy.