Patient Services Administrator & Front Desk Coordinator

NHS Jobs; Shire Of Northampton; On-site; AUD 42,000 - 54,000; Full time

Job summary

NHS Jobs is seeking an Administrative Secretary to support Patient Services across our sites. You will handle front-line patient contacts, process correspondences, update records, and manage referrals and payments as part of a busy practice team.

This role requires meticulous data handling, strong communication, and the ability to work flexibly across sites while maintaining confidentiality and compliance with GDPR and NHS guidelines.

Responsibilities

• Point of contact for patients, both in person and via telephone
• Acknowledge patients courteously and ensure they are directed appropriately
• Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed
• Remind patients to book appointments for additional tests required for onward referrals
• Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations
• Scan/import, process, and action incoming correspondences
• Read code and update patient records accurately and appropriately in line with practice processes
• Monitor and action emails received in shared inboxes
• Monitor and action patient responses sent via SMS
• Process onward routine and 2WW referrals via eRS, email and letter
• Process A&G, prior approval and expedite requests
• Conduct audits
• Compile meeting paperwork
• Action, update and/or compete tasks received via SystmOne
• Process SARs and iGPR requests from patients and external organisations
• Process patient and external organisation non-NHS work requests
• Conduct Online Access/Proxy Access record review
• Registration and deduction administrative tasks
• Initiate and follow death protocol when notified of a patient death
• Answer incoming calls promptly and professionally
• Advise and signpost patient appropriately
• Have working knowledge of the telephone system
• Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively
• Transferring calls to appropriate staff or teams
• Support clinical and non-clinical staff with general office duties as required
• Work flexibly across both practice sites to meet service needs
• Support the practice teams during busy periods, including sickness or annual leave cover of work
• Assist in maintaining a safe, tidy, and welcoming work environment
• Any other tasks/duties allocated by managers
• Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information
• Adhere to practice policies, procedures, and NHS guidelines
• Participate in mandatory training and practice meetings

Job description

NHS Jobs is seeking an Administrative Secretary to support Patient Services across our sites. You will handle front-line patient contacts, process correspondences, update records, and manage referrals and payments as part of a busy practice team.

This role requires meticulous data handling, strong communication, and the ability to work flexibly across sites while maintaining confidentiality and compliance with GDPR and NHS guidelines.