Patient Services & Scheduling Specialist

NHS Jobs; Liverpool; On-site; AUD 40,000 - 51,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Receptionist to greet patients, direct them within the practice, and manage daily appointment tasks. You will respond to queries, assist with NHS forms, and perform administrative duties following standard site procedures.

The role requires handling calls professionally, maintaining confidentiality, and coordinating appointments for GPs and nurses while minimizing patient waiting times.

Qualifications

• Experience in front-desk reception in a healthcare setting.
• Knowledge of NHS forms and patient data handling.

Responsibilities

• Greet patients in a friendly manner.
• Direct patients and provide information as required.
• Handle patients without appointments in a logical, non-disruptive way.
• Assist patients with NHS forms and complete relevant documents.
• Carry out admin tasks efficiently and follow opening/closing procedures for sites.
• Be familiar with appointment systems and variations.
• Book appointments and recalls.
• Maintain patient confidentiality at all times.
• Handle calls professionally with clear information and signposting.
• Schedule appointments for GPs, nurses and other staff; manage changes and reminders.
• Monitor appointment availability to reduce waiting times.

Skills

Communication skills

Patient confidentiality

Telephone handling

Appointment scheduling

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Receptionist to greet patients, direct them within the practice, and manage daily appointment tasks. You will respond to queries, assist with NHS forms, and perform administrative duties following standard site procedures.

The role requires handling calls professionally, maintaining confidentiality, and coordinating appointments for GPs and nurses while minimizing patient waiting times.