Medical Receptionist

Paddington Doctors; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Paddington Doctors is seeking a friendly Medical Receptionist to be the first point of contact for GPs and patients at a busy clinic. You will handle bookings, payments, and front-desk duties while maintaining a calm, empathetic presence.

The role requires excellent communication, IT proficiency, and the ability to work with children’s checks. A supportive team environment and professional development opportunities are offered.

Qualifications

• Relevant experience in reception, office administration or customer service.
• Working with Children(Check)
• Intermediate level of computer literacy
• Moderate IT skills including basic computer setup, networking and medical practice software
• Ability to communicate effectively; convey information, provide direction and instruction, negotiate and listen
• Easily build rapport and professional credibility
• Build strong working relationships built on trust and respect
• Empathetic and kind
• Responsive, solutions driven, resilient, collaborative, credible and professional

Responsibilities

• Ensure patients and clinicians are received in a friendly, prompt, and helpful manner, face to face or over the phone
• Assess, allocate to triage, or escalate to clinicians on arrival or on a phone enquiry
• Take appropriate particulars and provide information on bookings, doctor selection, allocations and waiting procedures
• Complete patient visits by collecting fees, issuing receipts and completing allocations
• Maintain awareness of patient wait times and keep them informed
• Ensure clinician appointment books are managed as per their requests
• Monitor the environment to keep the clinic safe and well presented
• Maintain accuracy when recording patient, clinic, and service information

Skills

Communication skills

Interpersonal skills

Empathy

Customer service

Problem solving

Tools

Medical practice software

Job description

The primary objective of this role is to provide a high quality first point of contact for all GPs and patients. The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.

Key responsibilities

Ensure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phone

Assess, allocate to triage, or escalation to clinicians if concerned about a patient on arrival, or a phone enquiry

Take appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting procedures

Complete patients visit by collecting fees, issue receipts and completing allocations

Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and or offer alternatives where appropriate

Ensure clinician appointment books are managed as per their requests

Monitor the environment to ensure the medical clinic is safe and well presented

Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information

About you

Relevant experience in reception, office administration or customer service role

Working with Children's Check

Intermediate level of computer literacy

Moderate IT skills including basic computer setup, networking, and medical practice software

Ability to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listen

Easily build rapport and professional credibility

Build strong working relationships built on trust and respect

Empathetic and kind

Responsive, solutions driven, resilient, collaborative, credible, and professional