Medical Receptionist

NHS Jobs; Liverpool; On-site; AUD 40,000 - 51,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Receptionist to greet patients, direct them within the practice, and manage daily appointment tasks. You will respond to queries, assist with NHS forms, and perform administrative duties following standard site procedures.

The role requires handling calls professionally, maintaining confidentiality, and coordinating appointments for GPs and nurses while minimizing patient waiting times.

Qualifications

• Experience in front-desk reception in a healthcare setting.
• Knowledge of NHS forms and patient data handling.

Responsibilities

• Greet patients in a friendly manner.
• Direct patients and provide information as required.
• Handle patients without appointments in a logical, non-disruptive way.
• Assist patients with NHS forms and complete relevant documents.
• Carry out admin tasks efficiently and follow opening/closing procedures for sites.
• Be familiar with appointment systems and variations.
• Book appointments and recalls.
• Maintain patient confidentiality at all times.
• Handle calls professionally with clear information and signposting.
• Schedule appointments for GPs, nurses and other staff; manage changes and reminders.
• Monitor appointment availability to reduce waiting times.

Skills

Communication skills

Patient confidentiality

Telephone handling

Appointment scheduling

Job description

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Greet patients in a friendly manner. Direct patients appropriately within the practice and provide information as required. Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner. Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms. Action any admin tasks and requests in an efficient and effective Follow Practice procedures for opening and closing of all sites. Ensure total familiarity with all the appointment systems including the regular and incidental variations. Book appointments and recalls. Direct patients appropriately within the practice and provide information as required. Ensure patient confidentiality is maintained at all times. Call Handling Duties Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively. Offering clear and concise information to patients, such as answering questions or explaining services. Making any outbound calls to follow up on previous inquiries or to provide additional information. Identifying when a call needs to be escalated to a higher level of support or management and doing so effectively. Ensuring calls are handled professionally, maintain a positive tone, and adhering to company standards. Ensure adherence to practice guidelines for patient identification. Manage all telephone and home visit requests as per the practice policy ensuring that all patient contact information is up to date. Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required. Consistently maintain high productivity to foster positive feedback. Ability to deal with challenging situations calmly when required. Schedule and manage appointments for GPs, nurses, and other healthcare professionals. Handle appointment changes, cancellations, and reminders efficiently. Monitor appointment availability and optimize scheduling to reduce patient waiting times.

Liverpool University Hospitals NHS Foundation Trust