Medical Receptionist

EPHealthcare; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Job summary

EPHealthcare in Adelaide is seeking a friendly Receptionist for a specialist oncology treatment centre. You will deliver front-of-house service, manage calls, and support administrative duties to ensure a smooth patient journey.

Ideal candidates have reception or medical admin experience, excellent communication, and strong organisational skills. Knowledge of practice management systems and MS Office is preferred; a compassionate, patient-centred approach is essential.

Qualifications

• Experience in reception, medical administration or customer service.
• Exceptional communication and interpersonal skills.
• Strong organisational and time management abilities.
• Attention to detail and accuracy.

Responsibilities

• Welcome patients, families and visitors with warmth and professionalism.
• Manage incoming telephone calls and enquiries efficiently.
• Coordinate patient appointments, cancellations and rescheduling.
• Support patient admissions and discharge processes.
• Process billing, payments and receipting accurately.
• Maintain confidential patient records and documentation.
• Provide administrative support to clinicians and allied health professionals.
• Manage referrals and new patient administration.
• Liaise with referrers, specialists and external healthcare providers.
• Support day-to-day reception operations and quality improvement initiatives.

Skills

Reception experience

Medical administration

Customer service

Communication skills

Organisation

Education

High school diploma or equivalent

Tools

MS Office

Practice management system

Job description

Receptionist | Specialist Oncology Treatment Centre

Do you thrive on helping people feel welcomed, supported and cared for during some of life's most challenging moments? This is the role for you!

• Customer Service, Admin Support in a oncology-focused Treatment Centre
• A Vital Role in Creating a Warm, Professional, Supportive Experience
• Call Deb Buch 0418 656 338 for more Information

About Us

We are a specialist cancer care organisation committed to improving the health outcomes of people living with cancer. Our multidisciplinary team works collaboratively to provide exceptional care, support and service throughout the patient journey.

Our Mission

To improve the health outcomes of people with cancer.

Our Vision

For our model of care to become a standard part of cancer treatment across Australia.

Our Values Care

Care is central to everything we do. We care for our patients, each other and the work we deliver every day.

About the Role

Reporting to the Practice Manager, you will be responsible for delivering outstanding front-of-house customer service and administrative support within a specialist oncology-focused treatment centre.

This is a rewarding opportunity for someone who combines professionalism, empathy and attention to detail, and who is passionate about making a genuine difference in the lives of people affected by cancer.

Key Responsibilities

• Welcome patients, families and visitors with warmth, professionalism and compassion
• Manage incoming telephone calls and enquiries efficiently
• Coordinate patient appointments, cancellations and rescheduling
• Support patient admissions and discharge processes
• Process billing, payments and receipting accurately
• Maintain confidential patient records and documentation
• Provide administrative support to clinicians and allied health professionals
• Manage referrals and new patient administration
• Liaise with referrers, specialists and external healthcare providers
• Support day-to-day reception operations and quality improvement initiatives

About You To be successful, you will bring:

• Previous reception, medical administration or customer service experience
• Exceptional communication and interpersonal skills
• Strong organisational and time management abilities
• High attention to detail and accuracy
• Confidence using practice management systems and Microsoft Office
• A professional, empathetic and patient-centred approach
• The ability to manage sensitive situations with discretion
• A collaborative and positive attitude

Previous experience within oncology, specialist healthcare, medical reception, allied health or private practice environments will be highly regarded.

Why Join Us?

• Be part of a purpose-driven organisation making a meaningful impact in cancer care
• Join a supportive, collaborative and values-led team
• Work in a modern and professional healthcare environment
• Access ongoing training and professional development opportunities
• Play an important role in enhancing the patient experience and improving outcomes