Patient-Focused Medical Receptionist & Clinic Admin

ENT Specialists Group; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

ENT Specialists Group in Melbourne is seeking a motivated Medical Secretary to join our ENT practice on a full-time basis (part-time considered). You will handle front-desk duties, diary management, invoicing, patient liaison and secretarial tasks across Heidelberg and Box Hill locations.

The role demands excellent customer care, strong organisational skills, experience with Genie medical software and the ability to travel between locations if required.

Qualifications

• Experience in a Specialist Medical Practice (ENT preferred).
• Professional, customer-focused approach with strong service skills.
• Excellent time management and highly organised with attention to detail.
• Willingness to travel to practice locations as required.
• Proven ability to work autonomously and handle multiple tasks.

Responsibilities

• Provide outstanding customer service and manage all aspects of medical secretarial duties.
• Meet and greet patients; answer phones; diary management.
• Manage clinics/consulting days and invoicing/receipting.
• Set up consulting rooms and perform general administration.
• Liaise with other medical practices; end-of-day reconciliation and banking.
• Work with Genie medical software and perform audio-typing.
• Travel with surgeons to different practice locations if needed.

Skills

Customer service

Diary management

Invoicing and receipting

Telephone manners

Audio-typing

IT troubleshooting

Office administration

Liaising with practices

Time management

Tools

Genie

Job description

ENT Specialists Group in Melbourne is seeking a motivated Medical Secretary to join our ENT practice on a full-time basis (part-time considered). You will handle front-desk duties, diary management, invoicing, patient liaison and secretarial tasks across Heidelberg and Box Hill locations.

The role demands excellent customer care, strong organisational skills, experience with Genie medical software and the ability to travel between locations if required.