Oncology Front Office Specialist — Compassionate Patient Care

EPHealthcare; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Job summary

EPHealthcare in Adelaide is seeking a friendly Receptionist for a specialist oncology treatment centre. You will deliver front-of-house service, manage calls, and support administrative duties to ensure a smooth patient journey.

Ideal candidates have reception or medical admin experience, excellent communication, and strong organisational skills. Knowledge of practice management systems and MS Office is preferred; a compassionate, patient-centred approach is essential.

Qualifications

• Experience in reception, medical administration or customer service.
• Exceptional communication and interpersonal skills.
• Strong organisational and time management abilities.
• Attention to detail and accuracy.

Responsibilities

• Welcome patients, families and visitors with warmth and professionalism.
• Manage incoming telephone calls and enquiries efficiently.
• Coordinate patient appointments, cancellations and rescheduling.
• Support patient admissions and discharge processes.
• Process billing, payments and receipting accurately.
• Maintain confidential patient records and documentation.
• Provide administrative support to clinicians and allied health professionals.
• Manage referrals and new patient administration.
• Liaise with referrers, specialists and external healthcare providers.
• Support day-to-day reception operations and quality improvement initiatives.

Skills

Reception experience

Medical administration

Customer service

Communication skills

Organisation

Education

High school diploma or equivalent

Tools

MS Office

Practice management system

Job description

EPHealthcare in Adelaide is seeking a friendly Receptionist for a specialist oncology treatment centre. You will deliver front-of-house service, manage calls, and support administrative duties to ensure a smooth patient journey.

Ideal candidates have reception or medical admin experience, excellent communication, and strong organisational skills. Knowledge of practice management systems and MS Office is preferred; a compassionate, patient-centred approach is essential.