Reception / Administration Assistant (Medical)

Melbourne Oncology Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Melbourne Oncology Group is a busy specialist medical oncology practice in Melbourne seeking a friendly, organized Reception / Administration Assistant to join our team. You will greet patients, manage enquiries, schedule appointments, handle billing, and support clinicians to ensure a smooth patient experience.

This role suits someone who enjoys working with people, thrives in a fast-paced environment, and values confidentiality. Familiarity with practice management systems (Xestro) is a plus.

Qualifications

• Experience in medical reception or administrative support preferred.
• Experience using Xestro practice management software would be highly regarded.
• Excellent communication and interpersonal skills.
• Attention to detail and confidentiality in handling patient data.
• Professional, warm approach with patients and colleagues.
• Willingness to learn practice management systems.

Responsibilities

• Providing friendly and professional reception services, including greeting patients and managing enquiries.
• Managing phone calls, emails and incoming correspondence.
• Scheduling appointments and managing clinic schedules.
• Processing billing and payments.
• Supporting doctors and the admin team with day-to-day administrative tasks.
• Maintaining accurate patient records and confidentiality.

Skills

Medical reception

Administrative support

Communication skills

Confidentiality

Attention to detail

Willingness to learn

Tools

Xestro practice management

Job description

Join Our Team - Reception / Administration Assistant

Specialist Medical Practice | Supportive Team | Patient-Focused

Melbourne Oncology Group is a busy, well-established specialist medical oncology practice seeking a friendly, organised and professional Reception / Administration Assistant to join our team.

We pride ourselves on providing patient-centered care and fostering a supportive, collaborative work environment. Our administration team plays an important role in supporting our clinicians, ensuring a positive patient experience and keeping the practice running smoothly and efficiently.

The friendly face and organisational backbone of our practice

This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering a calm, welcoming experience for patients while supporting broader administrative functions.

Key responsibilities include:

• Providing friendly and professional reception services, including greeting patients and managing enquiries
• Managing phone calls, emails and incoming correspondence
• Scheduling appointments and managing clinic schedules
• Processing billing and payments
• Supporting doctors and the admin team with day-to-day administrative tasks
• Maintaining accurate patient records and confidentiality

You will bring:

• Previous experience in medical reception or administrative support (preferred but not essential)
• Experience using Xestro practice management software would be highly regarded, although not essential
• Excellent communication and interpersonal skills
• Attention to detail
• A warm, professional approach with patients and colleagues
• Confidence using practice management systems (or willingness to learn)

Full-time preferred, however applicants available 4 days per week may be considered.