Medical Receptionist / Administration Officer

Melbourne NeuroCare; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

Melbourne Neurocare is seeking a friendly, organised Medical Receptionist / Administration Officer to join our team at either Huntingdale or Box Hill, VIC. You will be the first point of contact, creating a welcoming experience while supporting day-to-day operations.

No prior medical reception experience is required. If you have strong administration skills, a positive attitude, excellent communication, and a willingness to learn, we would love to hear from you!

Qualifications

• Strong administration skills and a proactive attitude are essential.
• Excellent communication skills and a willingness to learn are valued.
• No medical reception experience required, but prior administration or customer service is advantageous.

Responsibilities

• Greeting patients and providing friendly, professional service.
• Managing phone calls, emails and patient enquiries.
• Scheduling appointments and maintaining accurate patient records.
• Processing referrals and assisting with patient correspondence.
• Managing billing, payments and general administrative tasks.
• Providing administrative support to clinicians.
• Helping maintain an organised and efficient practice.
• Working closely with colleagues to ensure smooth running of the practice.

Skills

Customer service

Administration

Communication

Organised

Team player

Tools

Computers

Job description

Medical Receptionist / Administration Officer

Melbourne Neurocare | Huntingdale or Box Hill, VIC

Join Our Growing Team at Melbourne Neurocare!

Melbourne Neurocare is a growing specialist medical practice committed to providing excellent patient care in a professional, welcoming and supportive environment.

We are looking for a friendly, organised and proactive Medical Receptionist / Administration Officer to join our team at either our Huntingdale or Box Hill location.

We are a small, close-knit team where everyone plays an important role. We value people who enjoy working collaboratively, supporting their colleagues and taking pride in helping things run smoothly.

You don't need to have previous medical reception experience to apply. If you have strong administration skills, a positive attitude, excellent communication skills and a willingness to learn, we would love to hear from you!

About the Role

As the first point of contact for our patients, you will play an important role in creating a positive and welcoming experience while supporting the day-to-day operations of the practice.

Your responsibilities will include:

• Greeting patients and providing friendly, professional service.
• Managing phone calls, emails and patient enquiries.
• Scheduling appointments and maintaining accurate patient records.
• Processing referrals and assisting with patient correspondence.
• Managing billing, payments and general administrative tasks.
• Providing administrative support to our clinicians.
• Helping maintain an organised and efficient practice.
• Working closely with your colleagues to ensure the smooth running of the practice.

About You

We are looking for someone who is:

• Friendly, approachable and professional.
• Highly organised, reliable and detail-oriented.
• A confident communicator who enjoys working with people.
• Proactive and able to manage competing priorities.
• A team player who is happy to pitch in and help where needed.
• Comfortable using computers and learning new systems.
• Respectful of patient privacy and confidentiality.
• Keen to learn, develop new skills and grow with the practice.

Previous experience in administration, reception or customer service is highly regarded. Medical reception experience is an advantage, but we welcome applications from candidates with strong administrative skills from other industries who are eager to learn and take on a new challenge.

Why Join Melbourne Neurocare?

• A supportive, close-knit team: Work in an environment where people help one another and everyone's contribution matters.
• An opportunity to grow: Join a developing practice where you can build your skills and grow alongside the business.
• A varied and rewarding role: Enjoy a mix of patient interaction, administration and supporting the wider team.
• Make a difference: Help create a positive experience for patients and contribute to the delivery of quality healthcare.
• Be part of something growing: Join us at an exciting stage in the practice's development and play a part in our ongoing success.