Patient Experience Coordinator – Medical Receptionist

Centre for Minimally Invasive Neurosurgery and Spine Surgery; Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Flexible roster (Mon-Fri or Tue-Sat)

Supportive professional team

Positive patient impact

Job summary

The Centre for Minimally Invasive Neurosurgery and Spine Surgery – Upper Mount Gravatt QLD is seeking a Full-Time Medical Receptionist to join our team. You will be the first point of contact, delivering welcoming patient service and handling day-to-day reception tasks in a busy medical practice.

Expect responsibilities include scheduling, check-in/out, billing, and coordinating referrals, with a focus on accuracy and confidentiality.

Qualifications

• Experience in medical reception.
• Proficient with Genie medical software.
• Advanced MS Office skills (Word, Excel, Outlook).
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Professional and compassionate approach with patients.

Responsibilities

• Answer incoming calls and manage patient enquiries.
• Schedule and manage patient appointments.
• Greet patients and manage check-in/out.
• Prepare consulting rooms and clinics for daily appointments.
• Maintain accurate patient records and databases.
• Process patient payments and billing.
• Coordinate referrals and external appointments as needed.
• Ensure patient confidentiality and privacy.

Skills

Medical reception

Genie software

Microsoft Office

Communication skills

Organisational skills

Privacy & confidentiality

Tools

Genie

Microsoft Excel

Outlook

Job description

The Centre for Minimally Invasive Neurosurgery and Spine Surgery – Upper Mount Gravatt QLD is seeking a Full-Time Medical Receptionist to join our team. You will be the first point of contact, delivering welcoming patient service and handling day-to-day reception tasks in a busy medical practice.

Expect responsibilities include scheduling, check-in/out, billing, and coordinating referrals, with a focus on accuracy and confidentiality.