Medical Receptionist: Patient Experience & Admin Pro

Balance! Healthcare; Springwood; On-site; AUD 52,000 - 65,000; Full time

Job summary

Balance! Healthcare seeks an experienced Medical Receptionist or a quick-learning customer service professional to join our GP practice in Springwood.

Reporting to the Practice Manager, you will ensure a high-quality patient experience and provide administrative support to clinical teams for efficient operations. Responsibilities include greeting patients, managing patient flow, updating records, and coordinating between reception and consulting rooms.

Qualifications

• A can-do attitude and proactive/forward thinker.
• Self-motivated with a willingness to learn.
• Able to work in a fast-paced environment.
• Capable of working independently and with a team.
• Excellent planning and organisational skills, with the ability to prioritise multiple tasks.
• Excellent interpersonal and communication skills with a focus on customer service.
• Proficient with Microsoft applications/Tech Savvy.
• Mature attitude and ability to resolve conflicts positively and respectfully.
• Exceptional attention to detail and confidentiality.
• Experience with Best Practice Software would be highly regarded.

Responsibilities

• Provide comprehensive administrative support to clinical teams.
• Deliver excellent patient management including greeting patients, recording/updating information, and ensuring smooth flow between reception and consultation rooms.

Skills

Customer service

Microsoft Office

Organisational skills

Communication skills

Confidentiality

Conflict resolution

Teamwork

Attention to detail

Best Practice Software

Tools

Best Practice Software

Job description

Balance! Healthcare seeks an experienced Medical Receptionist or a quick-learning customer service professional to join our GP practice in Springwood.

Reporting to the Practice Manager, you will ensure a high-quality patient experience and provide administrative support to clinical teams for efficient operations. Responsibilities include greeting patients, managing patient flow, updating records, and coordinating between reception and consulting rooms.