Patient Services Coordinator – Medical Admin & Billing

Neurology Network Melbourne; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Neurology Network Melbourne is seeking a full-time Medical Secretary/Administration professional to join our specialist team. You will be the first point of contact for patients, handling calls and bookings, while supporting reception duties across Box Hill and other sites.

Ideal candidates have customer service experience, strong communication skills, and comfort with computer systems. The role requires attention to detail and the ability to multitask in a fast-paced medical environment.

Qualifications

• Experience in customer service is required.
• Excellent verbal and written communication skills.
• Ability to work in a team and autonomously.
• Ability to multi-task effectively.
• Consistent attention to detail.
• Comfortable with computers and new technology.
• Strong organisational skills and prioritisation.
• Experience in the medical industry is highly regarded.
• Australian work rights essential.

Responsibilities

• Answer incoming calls and emails.
• Greeting and assisting patients in the rooms.
• Handling patient enquiries and bookings.
• Medical billing and Medicare claims.
• Maintaining up to date information in relevant databases.
• Provide professional, friendly and helpful service in all circumstances.
• Various other administrative duties as required.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-tasking

Attention to detail

Computer literacy

Tools

Medical billing software

Databases

Job description

Neurology Network Melbourne is seeking a full-time Medical Secretary/Administration professional to join our specialist team. You will be the first point of contact for patients, handling calls and bookings, while supporting reception duties across Box Hill and other sites.

Ideal candidates have customer service experience, strong communication skills, and comfort with computer systems. The role requires attention to detail and the ability to multitask in a fast-paced medical environment.