Medical Receptionist

Centre for Minimally Invasive Neurosurgery and Spine Surgery; Brisbane; Vor Ort; AUD 65.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Full-time employment

Flexible roster (Mon-Fri or Tue-Sat)

Supportive professional team

Positive patient impact

Zusammenfassung

The Centre for Minimally Invasive Neurosurgery and Spine Surgery – Upper Mount Gravatt QLD is seeking a Full-Time Medical Receptionist to join our team. You will be the first point of contact, delivering welcoming patient service and handling day-to-day reception tasks in a busy medical practice.

Expect responsibilities include scheduling, check-in/out, billing, and coordinating referrals, with a focus on accuracy and confidentiality.

Qualifikationen

• Experience in medical reception.
• Proficient with Genie medical software.
• Advanced MS Office skills (Word, Excel, Outlook).
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Professional and compassionate approach with patients.

Aufgaben

• Answer incoming calls and manage patient enquiries.
• Schedule and manage patient appointments.
• Greet patients and manage check-in/out.
• Prepare consulting rooms and clinics for daily appointments.
• Maintain accurate patient records and databases.
• Process patient payments and billing.
• Coordinate referrals and external appointments as needed.
• Ensure patient confidentiality and privacy.

Kenntnisse

Medical reception

Genie software

Microsoft Office

Communication skills

Organisational skills

Privacy & confidentiality

Tools

Genie

Microsoft Excel

Outlook

Jobbeschreibung

Centre for Minimally Invasive Neurosurgery and Spine Surgery – Upper Mount Gravatt QLD

The Centre for Minimally Invasive Neurosurgery and Spine Surgery (CMINS) is a specialist medical practice providing comprehensive neurosurgical, neurological and allied health services across South East Queensland.

We are seeking a friendly, professional and organised Full-Time Medical Receptionist to join our team at Upper Mount Gravatt.

This is an excellent opportunity for someone who enjoys working with people, takes pride in providing outstanding patient service and is confident managing the day-to-day reception operations of a busy medical practice.

About Us

The Centre for Minimally Invasive Neurosurgery and Spine Surgery (CMINS) is a specialist medical practice providing comprehensive neurosurgical, neurological and allied health services across South East Queensland.

We are seeking a friendly, professional and organised Full-Time Medical Receptionist to join our team at Upper Mount Gravatt.

This is an excellent opportunity for someone who enjoys working with people, takes pride in providing outstanding patient service and is confident managing the day-to-day reception operations of a busy medical practice.

About the Role

As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience. You will be responsible for providing efficient reception and administrative support while ensuring the smooth running of daily clinics.

Working days will be either Monday to Friday or Tuesday to Saturday, with Tuesday to Saturday being the preferred arrangement.

Your key responsibilities will include:

• Answering incoming telephone calls and managing patient enquiries.

• Scheduling and managing patient appointments.

• Greeting patients and visitors and managing patient check-in and check-out.

• Preparing consulting rooms and clinics for daily appointments.

• Maintaining accurate and up-to-date patient medical records and databases.

• Managing incoming and outgoing office communications, including phone, email and mail.

• Following up patient enquiries with clinicians and communicating relevant information to patients.

• Coordinating external medical appointments, including radiology and other specialist appointments where required.

• Processing patient payments and consultation billing.

• Verifying private health insurance and health fund details.

• Managing patient referrals and correspondence.

• Scanning, filing and maintaining electronic patient records.

• Assisting with medical typing and transcription of reports and correspondence when required.

• Maintaining patient confidentiality and adhering to privacy requirements.

• Ensuring the reception and office areas remain clean, organised and presentable.

About You

We are looking for someone who is approachable, reliable and takes pride in delivering a high standard of customer service.

To be successful in this role, you will have:

• Previous experience in medical reception.

• Experience using Genie medical software (highly desirable).

• Intermediate to advanced Microsoft Office skills, including Word, Excel and Outlook.

• Excellent verbal and written communication skills.

• Strong organisational skills and the ability to prioritise competing tasks.

• High attention to detail and accuracy.

• A professional and compassionate approach when dealing with patients.

• The ability to work independently as well as contribute positively to a team.

• A strong understanding of patient confidentiality and privacy requirements.

• A proactive attitude and willingness to take ownership of your responsibilities.

Commencement and Availability

• The successful applicant will be required to commence at the beginning of December 2026.

• Please note that CMINS has a mandatory annual Christmas shutdown period between Christmas and New Year. Applicants must be available to accommodate this scheduled closure.

What We Offer

• Competitive salary of $65,000 – $70,000 per annum, plus superannuation, depending on experience.

• Full-time, stable employment.

• A choice of Monday to Friday or Tuesday to Saturday roster (Tuesday to Saturday preferred).

• The opportunity to work within an established and respected specialist medical practice.

• A supportive and professional team environment.

• A varied role where you can make a genuine difference to the patient experience.

Performance Expectations

The successful applicant will take pride in their work and demonstrate:

• Timely and accurate completion of daily reception and administrative tasks.

• A consistently professional and welcoming approach to patients, clinicians, colleagues and suppliers.

• Excellent attention to detail and accuracy when maintaining patient information.

• Initiative in managing daily responsibilities and resolving routine enquiries.

• Maintaining a clean, organised and presentable reception and office environment.