Medical Receptionist

Moreton Bay Medical Centre; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Job summary

Moreton Bay Medical Centre in Kippa-Ring, QLD is seeking a Medical Receptionist on a casual basis. You will be the first point of contact, greeting patients, verifying information, and supporting efficient daily clinic operations.

Join a team-focused practice and contribute to high-quality patient care. The role requires excellent communication, organisational skills, and discretion with patient information.

Qualifications

• Previous reception experience in general practice.
• Excellent communication skills.
• Proficient with computer systems and practice management software.
• Strong organisational and time-management abilities.
• Commitment to patient confidentiality and privacy laws.

Responsibilities

• Greet patients upon arrival.
• Manage check-ins and verify information.
• Schedule appointments and manage the diary.
• Handle enquiries by phone, email and in person.
• Process payments accurately.
• Maintain patient confidentiality.
• Assist with record management.
• Prepare consultation rooms and ensure materials are available.
• Communicate with practitioners and staff regarding patient needs.
• Maintain waiting areas and a welcoming reception.

Skills

Communication skills

Organisational skills

Time management

Medical terminology

Privacy laws

Tools

Practice management software

Job description

Moreton Bay Medical Centre – Kippa-Ring QLD

Moreton Bay Medical Centre is seeking a Medical Receptionist to join our team on a casual basis. This is an essential frontline position based at our Kippa-Ring QLD 4021 clinic. As a Medical Receptionist, you will be the first point of contact for our patients, playing a crucial role in creating a welcoming and efficient environment. This position is vital to the smooth operation of our practice and directly impacts patient satisfaction and clinic productivity.

What you'll be doing

• Greeting patients in a professional and courteous manner upon arrival at the clinic
• Managing patient check-ins and verifying personal and insurance information
• Scheduling appointments and managing the appointment diary to optimise clinic efficiency
• Handling patient enquiries by phone, email and in person with professionalism and empathy
• Processing patient payments and handling cash and card transactions accurately
• Maintaining patient confidentiality and adhering to privacy legislation at all times
• Assisting with patient record management and filing documentation appropriately
• Supporting clinical staff by preparing consultation rooms and ensuring all necessary materials are available
• Communicating effectively with medical practitioners and clinical staff regarding patient needs
• Managing waiting areas and maintaining a clean, welcoming reception environment

What we're looking for

• Previous experience working as a General Practice medical receptionist minimum 1 Year
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse patients
• Proficiency in using computer systems and medical practice management software
• Excellent organisational and time management abilities to manage multiple tasks simultaneously
• Demonstrated ability to prioritise tasks and remain calm under pressure
• Knowledge of medical terminology and understanding of healthcare procedures
• Commitment to maintaining patient confidentiality and understanding of privacy laws such as the Privacy Act
• Customer service orientation with empathy and patience for patients of all backgrounds
• Reliable and professional demeanour with a genuine interest in supporting patient care
• Ideally, experience or familiarity with common medical practice software systems

What we offer

At Moreton Bay Medical Centre, we value our team members and provide a supportive working environment. Our casual position offers flexibility to suit your lifestyle and commitments. We foster a collaborative team culture where every staff member plays an important role in patient care and clinic success. We are committed to professional development and creating a workplace where staff feel valued and respected.

About us

Moreton Bay Medical Centre is a trusted healthcare provider in the Kippa-Ring community, dedicated to delivering quality medical services to our patients. Our practice is committed to providing comprehensive, compassionate primary healthcare with a focus on patient wellbeing and satisfaction. We maintain high standards of clinical care and professional excellence, supported by a dedicated team of healthcare professionals and administrative staff who work collaboratively to ensure the best outcomes for our patients.